We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
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Decision Reference DRN-4947812
13 Nov 2024 Lloyds Bank PLC Not upheldMortgagesDRN-4947812 The complaint Mr C is unhappy that Lloyds Bank PLC recently sent him a letter about arrears despite him no longer being named on the mortgage. What happened Mr C raised a complaint with Lloyds in 2022 about the delays he encountered when he wanted to be removed from a joint ... (3 pages)View decision -
Decision Reference DRN-4955155
13 Nov 2024 Stellantis Financial Services UK Limited Not upheldConsumer CreditDRN-4955155 The complaint Mr M complains about a decision taken by Stellantis Financial Services UK Limited trading as Vauxhall Finance (“Vauxhall Finance”) to seek payment of £720.00 from him after he took the decision to voluntary terminate his conditional sale agreement (“agreement”)... (6 pages)View decision -
Decision Reference DRN-5057225
13 Nov 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-5057225 The complaint Mr and Mrs B complain that Royal & Sun Alliance Insurance Limited (“RSA”) haven’t completed an effective and lasting repair following a claim under their buildings insurance policy. Where I refer to RSA, this includes the actions of its agents and claims h... (4 pages)View decision -
Decision Reference DRN-5019919
13 Nov 2024 Tesco Underwriting Limited UpheldInsuranceDRN-5019919 The complaint Mr W has complained about the way Tesco Underwriting Limited dealt with his claim under his motor policy following damage caused by vandals. What happened Mr W bought a much-coveted car and insured it with Tesco. On 9 March 2024, someone smashed the side windo... (3 pages)View decision -
Decision Reference DRN-5144071
13 Nov 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5144071 The complaint Miss M complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Miss M is being represented by a claims management company in this complaint. What happened Miss M says that in or around April 2023, she came across an ... (10 pages)View decision -
Decision Reference DRN-5140362
13 Nov 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5140362 The complaint Mr W complains as a director of A, a limited company, that he has been unable to remove the block on A’s account with HSBC UK Bank PLC, following his cards being stolen. He believes this is because HSBC has failed to make reasonable adjustments for his disabili... (5 pages)View decision -
Decision Reference DRN-4631460
13 Nov 2024 Hargreaves Lansdown Advisory Services Limited Not upheldInvestmentsDRN-4631460 The complaint Mr and Mrs M have complained about the advice they received in 2016 and 2017 from Hargreaves Lansdown Advisory Services Limited (‘HL’) to invest in the Woodford Equity Income Fund (‘WEIF’). What happened Mr and Mrs M first met with an HL adviser in late 2015 t... (6 pages)View decision -
Decision Reference DRN-5144081
13 Nov 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-5144081 The complaint Mr Z complains about Accredited Insurance (Europe) Ltd (“Accredited”) declining his home insurance claim. What happened In February 2024 Mr Z contacted Accredited to make a claim on his home insurance after his home was broken into and contents were stolen. A... (2 pages)View decision -
Decision Reference DRN-5094615
13 Nov 2024 Advantage Insurance Company Limited Not upheldInsuranceDRN-5094615 The complaint Mr E was unhappy that Advantage Insurance Company Limited (“Advantage”) didn’t record the correct information on his insurance record following the theft of his vehicle. Advantage was providing a motor insurance policy. What happened Following the theft of his ... (2 pages)View decision -
Decision Reference DRN-5068215
13 Nov 2024 U K Insurance Limited UpheldInsuranceDRN-5068215 The complaint Ms R is a sole trader trading as M. She complains about what U K Insurance Limited did after she made a claim on M’s business interruption insurance policy. What happened In June 2022 Ms M took out business insurance with UKI. In January 2023 there was an escap... (4 pages)View decision
