We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 246785 results
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Decision Reference DRN-4743035
21 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4743035 The complaint Mr P complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr P is being represented by a third party. To keep things simple, I will refer to Mr P throughout my decision. What happened The background of this com... (3 pages)View decision -
Decision Reference DRN-4844243
21 Jun 2024 Vanquis Bank Limited UpheldBanking and PaymentsDRN-4844243 The complaint Miss S complains that Vanquis Bank Limited (“Vanquis”) acted irresponsibly when it gave her a credit card in August 2016, and subsequently increased her credit limit on six further occasions. What happened Miss S has been assisted in making her complaint by a firm... (4 pages)View decision -
Decision Reference DRN-4839314
21 Jun 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4839314 The complaint Mr O complains that Bank of Scotland plc trading as Halifax (Halifax) is refusing to refund him the amount he lost as the result of a scam. Mr O is being represented by a third party. To keep things simple, I will refer to Mr O throughout my decision. What happene... (3 pages)View decision -
Decision Reference DRN-4712361
21 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4712361 The complaint Mr M complains that Monzo Bank Ltd won’t refund the money he lost when he was the victim of a scam. What happened In October 2022, Mr M received a text message which said it was from a data company offering a part-time job. Mr M was interested, so replied and was ... (6 pages)View decision -
Decision Reference DRN-4826389
21 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4826389 Complaint Mr K is unhappy that Monzo Bank Ltd didn’t reimburse him after he fell victim to a scam. Background Mr K was looking to rent a flat. He found one on an online platform that met his requirements and budget and so he messaged the landlord. Unfortunately, the person who ... (3 pages)View decision -
Decision Reference DRN-4533900
21 Jun 2024 ALLICA BANK LIMITED Not upheldBanking and PaymentsDRN-4533900 The complaint B complains that the interest rates on its loans are higher than what other lenders are offering but Allica Bank Limited requires it to pay an early repayment or exit fee should it wish to consolidate its loans with them or refinance elsewhere. B is represented in... (4 pages)View decision -
Decision Reference DRN-4700249
21 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4700249 The complaint Mr K complains that Barclays Bank UK PLC did not prevent scam payments from being received into their customer accounts. What happened Mr K was the victim of an investment scam and sent funds to two Barclays accounts as part of it. I’ll refer to these as benefici... (3 pages)View decision -
Decision Reference DRN-4799787
21 Jun 2024 Mortgage Advice Bureau Limited Not upheldMortgagesDRN-4799787 The complaint Mr G and Mrs W complain about the service they got from an appointed representative of Mortgage Advice Bureau Limited (“MAB”). What happened Mr G and Mrs W engaged MAB to source a mortgage for them on a property they were buying and got advice from the broker. The... (2 pages)View decision -
Decision Reference DRN-4857844
21 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4857844 The complaint Mr H complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr H is being represented by a claims management company in this complaint. What happened The detailed background to this complaint is well known to both parties ... (3 pages)View decision -
Decision Reference DRN-4866523
21 Jun 2024 Convera UK Financial Limited UpheldBanking and PaymentsDRN-4866523 The complaint Mr C on behalf of Mrs C complains that Convera UK Financial Limited (“Convera”) failed to make them aware of the consequences of not following through with a transaction. Mr C says had he’d known they’d be liable for any losses they wouldn’t have set the rate and ... (4 pages)View decision
