We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-5099822
28 Oct 2024 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-5099822 The complaint Mr B has complained, with the help of a professional representative, about a transfer of his personal pension with The Royal London Mutual Insurance Society Limited (Royal London) to a small self-administered scheme (SSAS) in July 2014. Mr B’s SSAS was subseque... (11 pages)View decision -
Decision Reference DRN-5109071
28 Oct 2024 Inter Partner Assistance SA Not upheldInsuranceDRN-5109071 The complaint Mr M is unhappy that Inter Partner Assistance SA (IPA) declined his claim on his travel insurance policy. Any reference to IPA includes all its agents. What happened Mr M took out an annual multi trip travel insurance policy in March 2023. The policy is underwr... (5 pages)View decision -
Decision Reference DRN-5073398
28 Oct 2024 U K Insurance Limited UpheldInsuranceDRN-5073398 The complaint Mr W complains that U K Insurance Limited (UKI) gave him poor service and incorrect advice when he made a claim on his motor insurance policy. What happened Mr W’s car was involved in an accident in August 2023. He made a claim under his policy and UKI arrange... (2 pages)View decision -
Decision Reference DRN-4634926
28 Oct 2024 Elavon Financial Services Designated Activity Company UpheldBanking and PaymentsDRN-4634926 The complaint A company, which I’ll refer to as M, is unhappy that chargebacks were raised against it after the ‘Customer Not Present’ (CNP) transactions it accepted turned out to be fraudulent. M believes that Elavon Financial Services Designated Activity Company (Elavon) a... (7 pages)View decision -
Decision Reference DRN-5036447
28 Oct 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5036447 The complaint Mr P complains that National Westminster Bank Plc failed to help him after he reported falling victim to a scam. What happened Mr P and his wife were looking to buy a used car and found one they liked on Facebook Marketplace, advertised by a private seller. Mr ... (3 pages)View decision -
Decision Reference DRN-5065666
28 Oct 2024 Cynergy Bank Plc UpheldBanking and PaymentsDRN-5065666 The complaint Mrs T wants Cynergy Bank Plc to cover the financial loss of £1,367.99 that she suffered as a result its inability to deposit a euro amount into her euro account. What happened As both parties are familiar with the details of the complaint and the timeline of ev... (2 pages)View decision -
Decision Reference DRN-4778880
28 Oct 2024 Trading 212 UK Limited Not upheldInvestmentsDRN-4778880 The complaint Mrs M complains that Trading 212 UK Limited sold shares she held in an Individual Savings Account (ISA) when they became ineligible to be held in her ISA. What happened In July 2023, Mrs M purchased a number of shares in a business I will call company F. The sh... (3 pages)View decision -
Decision Reference DRN-4778860
28 Oct 2024 Trading 212 UK Limited Not upheldInvestmentsDRN-4778860 The complaint Mr M complains that Trading 212 UK Limited sold shares he held within an Individual Savings Account (ISA) when they were no longer ISA eligible. What happened On 14 July 2023, Mr M purchased shares in a business I will call company F. The shares were purchased ... (3 pages)View decision -
Decision Reference DRN-4784183
28 Oct 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4784183 The complaint Miss I complains that HSBC UK Bank Plc trading as first direct bank (‘first direct’) won’t refund money she paid for an investment. What happened Miss I says that she was introduced to an investment opportunity with a company I’ll call H in this decision in ea... (3 pages)View decision -
Decision Reference DRN-5068399
28 Oct 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-5068399 The complaint Mr H has complained about the way Liverpool Victoria Insurance Company Limited trading as LV= (LV) has dealt with his claim under his motor policy for the costs of damage to his car whilst it was parked. What happened Mr H had parked his car. And when he came ... (4 pages)View decision
