We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 393318 results
-
Decision Reference DRN-5640074
14 Aug 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5640074 The complaint Mr F complains that Santander UK Plc cancelled his standing order and transferred his account to a debt collection agency. What happened Mr F says Santander had paid him compensation back in 2016 when it failed to allocate payments to his credit card. He says ... (2 pages)View decision -
Decision Reference DRN-5697577
14 Aug 2025 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-5697577 The complaint Mr D complains that a credit he tried to send to his JP Morgan Europe Limited trading as Chase account was rejected causing him financial loss, upset and inconvenience. Mr D wants compensation for the loss, time wasted and poor customer service. What happened ... (3 pages)View decision -
Decision Reference DRN-5463540
14 Aug 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5463540 The complaint Miss S complains that Nationwide Building Society (‘Nationwide’) unfairly suspended access to her account. What happened Miss S had a current account with Nationwide. Nationwide wrote to Miss S in April 2024 to explain her account had been temporarily frozen b... (3 pages)View decision -
Decision Reference DRN-5756402
14 Aug 2025 American Express Services Europe Limited UpheldBanking and PaymentsDRN-5756402 The complaint Mr I complains that American Express Services Europe Limited (AESEL) has defaulted his credit card account. What happened Mr I got into financial difficulties as a result of a property he let out to a tenant. He says the tenant stopped paying rent, and they ca... (4 pages)View decision -
Decision Reference DRN-5753574
14 Aug 2025 Conister Bank Limited UpheldConsumer CreditDRN-5753574 The complaint Miss S complains that the car she acquired financed through a hire purchase agreement with Conister Bank Limited (“CBL”) wasn’t of satisfactory quality. What happened Miss S acquired a car financed through a hire purchase agreement with CBL she signed on 13 Nov... (4 pages)View decision -
Decision Reference DRN-5756367
14 Aug 2025 Lowell Portfolio I Ltd UpheldConsumer CreditDRN-5756367 The complaint Mrs G complains that Lowell Portfolio I Ltd (Lowell) have been unfairly pursuing her for a debt that isn’t hers. Mrs G is represented on this case by her husband Mr G but for ease of reading I will only refer to Mrs G throughout, even if the action was taken by... (4 pages)View decision -
Decision Reference DRN-5607009
14 Aug 2025 Secure Trust Bank Plc Not upheldConsumer CreditDRN-5607009 The complaint Mr L complains that Secure Trust Bank Plc trading as Moneyway (“Moneyway”) entered into a Hire Purchase agreement with him when it was unaffordable. Mr L has brought his complaint using a professional representative but for ease I will refer to Mr L throughout... (4 pages)View decision -
Decision Reference DRN-5753930
14 Aug 2025 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-5753930 The complaint Mr M is unhappy with the way Royal & Sun Alliance Insurance Limited trading as More Th>n (“RSA”) dealt with a subsidence claim on his buildings insurance policy. Any reference to RSA includes its agents acting on its behalf. What happened Mr M held a b... (4 pages)View decision -
Decision Reference DRN-5727869
14 Aug 2025 Plata Finance Limited UpheldConsumer CreditDRN-5727869 The complaint Mr H complains that Plata Finance Ltd (Plata) acted irresponsibly in providing him with a personal loan because it was unaffordable for him. What happened Mr H took out a personal loan with Plata in August 2024. The loan was for £7,500. The loan term was 60 mo... (5 pages)View decision -
Decision Reference DRN-5308287
14 Aug 2025 Next Retail Limited Not upheldConsumer CreditDRN-5308287 The complaint Miss L complains that Next Retal Limited trading as Next (“Next”) recorded a late payment marker on her credit file. Miss L says she was unable to secure a mortgage as a result. What happened Miss L took out a catalogue shopping account with Next. In February 2... (3 pages)View decision