We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 383541 results
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Decision Reference DRN-5282477
7 Apr 2025 Pension Potential Limited Not upheldPensions and AnnuitiesDRN-5282477 The complaint Mr and Mrs R complain that Pension Potential Limited trading as Punter Southall Aspire (“PPL”) has shared personal information relating to them with another of its clients. What happened Mr R holds pension savings with a firm I will call J that are administered... (3 pages)View decision -
Decision Reference DRN-5450358
7 Apr 2025 N.I.I.B. Group Limited UpheldConsumer CreditDRN-5450358 The complaint Mr O complains that the car he acquired through a hire purchase agreement with N.I.I.B. Group Limited t/a Northridge Finance (“Northridge”) wasn’t of satisfactory quality. He wants to reject the car. What happened Mr O entered a hire purchase agreement in June ... (3 pages)View decision -
Decision Reference DRN-5188799
7 Apr 2025 Wallwood Capital Management Limited Not upheldPensions and AnnuitiesDRN-5188799 The complaint Mr J has complained, with the help of a professional third party, about the management of his pension by Wallwood Capital Management Limited (‘WCML’). What happened Mr J previously held pension benefits in a defined benefit scheme. In April 2015, he transferred... (5 pages)View decision -
Decision Reference DRN-5415044
7 Apr 2025 HSBC UK Bank Plc Not upheldMortgagesDRN-5415044 The complaint Mr and Mrs G complain that HSBC UK Bank Plc withdrew access to the reserve facility on their mortgage account. What happened Mr and Mrs G had a HomeOwner Reserve account with HSBC – a form of flexible mortgage account which allowed them to pay in and withdraw m... (5 pages)View decision -
Decision Reference DRN-5442264
7 Apr 2025 U K Insurance Limited UpheldInsuranceDRN-5442264 The complaint Miss H is unhappy with the premium U K Insurance Limited said it would charge at renewal of her pet insurance policy and that it hasn’t increased the policy cover limits. What happened Miss H has had pet insurance with UKI for a number of years covering her tw... (4 pages)View decision -
Decision Reference DRN-5337312
7 Apr 2025 Volkswagen Financial Services (UK) Limited Not upheldConsumer CreditDRN-5337312 The complaint Mr L is unhappy with the compensation Volkswagen Financial Services (UK) Limited trading as Audi Finance (“VWFS”) offered and its response to his data request in respect of a previous complaint. What happened Mr L was supplied with a car financed through a cred... (3 pages)View decision -
Decision Reference DRN-5107846
7 Apr 2025 Starling Bank Limited Not upheldBanking and PaymentsDRN-5107846 The complaint Mrs J complains that Starling Bank Limited has not provided her with a refund of a card payment made for services which were not supplied. What happened In May 2024 Mrs J made a debit card payment of over £200 to a business which I’ll call “R”. R provides trave... (2 pages)View decision -
Decision Reference DRN-5456490
7 Apr 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5456490 The complaint Mr F is being represented by solicitors. He’s complaining about Wise Payments Limited because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr F was the victim of a cruel cryptocurrency investment scam. He says he was contacted ... (5 pages)View decision -
Decision Reference DRN-5464638
7 Apr 2025 Clydesdale Bank Plc UpheldBanking and PaymentsDRN-5464638 The complaint Mr F is being represented by solicitors. He’s complaining about Clydesdale Bank Plc trading as Virgin Money because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr F was the victim of a cruel cryptocurrency investment scam. He ... (7 pages)View decision -
Decision Reference DRN-5184273
7 Apr 2025 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-5184273 The complaint Mr H complains that HSBC UK Bank Plc (HSBC) failed to refund him for a faulty electric bike through the chargeback process. What happened Mr H purchased a bike through an online marketplace in December 2023 for £836.43 using his debit card. Mr H says when he r... (3 pages)View decision
