We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 383541 results
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Decision Reference DRN-5458868
4 Apr 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5458868 The complaint Mr B complains about a car acquired through a Conditional Sale agreement with Moneybarn No. 1 Limited (‘Moneybarn’). Mr B has said the engine management light has appeared multiple times, he’s had multiple issues over a number of months and says the car isn’t ... (5 pages)View decision -
Decision Reference DRN-5407615
4 Apr 2025 Specialist Motor Finance Limited Not upheldConsumer CreditDRN-5407615 The complaint Mr W complains through a representative that Specialist Motor Finance Limited (“SMF”) failed to conduct sufficient checks into his financial position before it lent to him. What happened In July 2021, SMF provided with a hire purchase agreement for a used car ... (3 pages)View decision -
Decision Reference DRN-4996774
4 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4996774 The complaint Mr R is unhappy that Revolut Ltd (“Revolut”) won’t refund the money he lost to a third-party scam. Mr R is represented by a firm of solicitors. What happened In April 2023 Mr R was contacted by someone on a social media messaging service about a remote job opp... (4 pages)View decision -
Decision Reference DRN-4999674
4 Apr 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4999674 The complaint Mr P complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he fell victim to a task-based job scam and would like it to refund him the money he has lost as a result. What happened Mr P made contact with an individual on social... (11 pages)View decision -
Decision Reference DRN-5351224
4 Apr 2025 The Royal Bank of Scotland Plc UpheldBanking and PaymentsDRN-5351224 The complaint Mr W complains that The Royal Bank of Scotland Plc (RBS) keep cancelling his card and re- issuing a new one, without his consent. He says this is causing him a lot of distress and inconvenience and he wants to know why it keeps happening. What happened Mr W has... (3 pages)View decision -
Decision Reference DRN-5408788
4 Apr 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5408788 Complaint Mr and Mrs T have complained about the overdraft charges Lloyds Bank PLC (“Lloyds”) applied to their current account. They’ve effectively said that Lloyds unfairly applied increased overdraft charges to their account during a time that they were experiencing diffic... (7 pages)View decision -
Decision Reference DRN-5321470
4 Apr 2025 Together Personal Finance Limited Not upheldMortgagesDRN-5321470 The complaint Mr T and Ms M have complained about a mortgage they held with Together Personal Finance Limited. What happened Mr T and Ms M held a mortgage with Together and in 2019 their mortgage was rearranged onto a new preferential rate product. To do so Together ended th... (5 pages)View decision -
Decision Reference DRN-5212116
4 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5212116 The complaint Mr D complains that Revolut Ltd cancelled his card after he reported that a payment he’d made was fraudulent. What happened Mr D had an account with Revolut. In September 2024, Mr D contacted Revolut to say he didn’t recognise a payment to a merchant who I’ll c... (2 pages)View decision -
Decision Reference DRN-5347796
4 Apr 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5347796 The complaint Mr N is unhappy with HSBC UK Bank Plc. He’s been a customer of HSBC for over 60 years. He feels HSBC is asking intrusive questions about his personal finances and threatening to close his account if he doesn’t provide answers. Mr N checked with The Financial Co... (3 pages)View decision -
Decision Reference DRN-5449404
4 Apr 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5449404 The complaint Ms C, who is represented by a third party, complains that Moneybarn No.1 Limited, trading as Moneybarn (‘Moneybarn’) irresponsibly granted her a conditional sale agreement she couldn’t afford to repay. What happened In November 2015, Ms C acquired a used car f... (5 pages)View decision
