We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 380824 results
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Decision Reference DRN-5859586
3 Oct 2025 SUCCESSION WEALTH MANAGEMENT LIMITED UpheldInvestmentsDRN-5859586 The complaint Mrs R complains that Succession Wealth Management Limited (“SWM”) unfairly charged her a monthly retainer fee. What happened Mrs R had been a client of a financial adviser, who I’ll call Mr X, for some years. Mr X had two companies – A1 and A2. A1 was a regulat... (5 pages)View decision -
Decision Reference DRN-5859536
3 Oct 2025 SUCCESSION WEALTH MANAGEMENT LIMITED UpheldInvestmentsDRN-5859536 The complaint Mr M complains that Succession Wealth Management Limited (“SWM”) unfairly charged him a monthly retainer fee. What happened Mr M had been a client of a financial adviser, who I’ll call Mr X, for some years. Mr X had two companies – A1 and A2. A1 was a regulated... (5 pages)View decision -
Decision Reference DRN-5859498
3 Oct 2025 SUCCESSION WEALTH MANAGEMENT LIMITED UpheldInvestmentsDRN-5859498 The complaint Mr and Mrs B complain that Succession Wealth Management Limited (“SWM”) unfairly charged them a monthly retainer fee. What happened Mr and Mrs B had been clients of a financial adviser, who I’ll call Mr X, for some years. Mr X had two companies – A1 and A2. A1 ... (5 pages)View decision -
Decision Reference DRN-5583410
3 Oct 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5583410 THE COMPLAINT Mr H complains that Barclays Bank UK PLC (“Barclays”) will not reimburse him money he says he lost when he fell victim to fraud. WHAT HAPPENED The circumstances of this complaint are well known to all parties concerned, so I will not repeat them again here in ... (3 pages)View decision -
Decision Reference DRN-5859466
3 Oct 2025 SUCCESSION WEALTH MANAGEMENT LIMITED UpheldInvestmentsDRN-5859466 The complaint Ms H complains that Succession Wealth Management Limited (“SWM”) unfairly charged her a monthly retainer fee. What happened Ms H had been a client of a financial adviser, who I’ll call Mr X, for some years. Mr X had two companies – A1 and A2. A1 was a regulated... (5 pages)View decision -
Decision Reference DRN-5661404
3 Oct 2025 AXA Insurance UK Plc Not upheldInsuranceDRN-5661404 The complaint Mr F was insured with AXA Insurance UK Plc in 2024 when he had an accident in his car. He says AXA’s poor communication meant he was wrongly held fully liable for the accident. What happened The other driver said Mr F overtook her car, although she was indicati... (2 pages)View decision -
Decision Reference DRN-5859399
3 Oct 2025 SUCCESSION WEALTH MANAGEMENT LIMITED UpheldInvestmentsDRN-5859399 The complaint Mr and Mrs F complain that Succession Wealth Management Limited (“SWM”) unfairly charged them a monthly retainer fee. What happened Mr and Mrs F had been clients of a financial adviser, who I’ll call Mr X, for some years. Mr X had two companies – A1 and A2. A1 ... (5 pages)View decision -
Decision Reference DRN-5711805
3 Oct 2025 FIRST RESPONSE FINANCE LIMITED UpheldConsumer CreditDRN-5711805 The complaint Mr W complains about a default registered against him and damage charges raised, following his voluntary termination of a hire purchase agreement with First Response Finance Limited (“First Response”) What happened Mr W entered into a hire purchase agreement wi... (4 pages)View decision -
Decision Reference DRN-5803700
3 Oct 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5803700 The complaint Mr H complains that Santander UK Plc unfairly placed restrictions on his account and didn’t allow him access to his funds. What happened In October last year, Santander placed restrictions on Mr H’s account. The first was following a payment attempt of £370 Mr ... (3 pages)View decision -
Decision Reference DRN-5695321
3 Oct 2025 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5695321 The complaint Miss D complains about how Admiral Insurance (Gibraltar) Limited handled a claim made on her motor insurance policy. She wants it to cover her costs. Miss D is represented in this matter by Mr D, a named driver on her policy. What happened Miss D said her car ... (3 pages)View decision
