We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 401363 results
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Decision Reference DRN-5868169
27 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5868169 Complaint Mr G complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the agreement was unaffordable and that this created ongoing difficulty as he ended up missing payments to priority credi... (4 pages)View decision -
Decision Reference DRN-5857535
27 Oct 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5857535 Complaint Miss C has complained about the overdraft charges Santander UK Plc (“Santander”) applied to her current account. She’s effectively said the charges applied to her account were unfair as she shouldn’t have been given the overdraft and this caused ongoing financial d... (6 pages)View decision -
Decision Reference DRN-5709726
27 Oct 2025 G R Finance Limited Not upheldConsumer CreditDRN-5709726 Complaint Miss D has complained about home collected credit loans she took out with G R Finance Limited (“G R Finance”). She says G R Finance should not have provided her with her loans as they were unaffordable for her and were provided in circumstances where she had previ... (4 pages)View decision -
Decision Reference DRN-5618250
26 Oct 2025 HSB Engineering Insurance Limited UpheldInsuranceDRN-5618250 The complaint Mr and Mrs H have complained that HSB Engineering Insurance Limited (“HSB”) charged them unfairly in relation to an unsuitable building guarantee. What happened Mr and Mrs H took out a building guarantee in January 2023 for a self-build property. In November 20... (3 pages)View decision -
Decision Reference DRN-4989538
26 Oct 2025 abrdn Fund Managers Limited UpheldInvestmentsDRN-4989538 The complaint Mrs D complains about the time taken by abrdn Fund Managers Limited (‘abrdn’) to transfer her stocks and shares ISA. What happened As the background to the complaint is well-known to both parties, I have only included a summary of it here. Mrs D is represented... (5 pages)View decision -
Decision Reference DRN-5866519
26 Oct 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5866519 THE COMPLAINT Mr B complains that Barclays Bank UK PLC (“Barclays”) will not reimburse him money he says he lost when he fell victim to a scam. Mr B is represented by CEL Solicitors in this matter. However, where appropriate, I will refer to Mr B solely in this decision fo... (3 pages)View decision -
Decision Reference DRN-5707504
25 Oct 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5707504 The complaint Miss M complains that Santander UK Plc won’t refund the money she lost to a job scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. Miss M was sear... (5 pages)View decision -
Decision Reference DRN-5906820
25 Oct 2025 MBNA Limited Not upheldBanking and PaymentsDRN-5906820 The complaint Mr H complains that MBNA Limited acted irresponsibly, failing to complete thorough checks, when providing him with credit in the form of two credit cards and two loans. Mr H is represented in this complaint, but I’ll refer to him as it’s his complaint. What ha... (4 pages)View decision -
Decision Reference DRN-5793325
24 Oct 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5793325 The complaint Mrs D complains that Monzo Bank Ltd (Monzo) won’t refund money she lost when she was the victim of a scam. The complaint is brought on Mrs D’s behalf by a professional representative. For ease of reading, I will refer to the actions and comments of the profess... (3 pages)View decision -
Decision Reference DRN-5858651
24 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5858651 The complaint Mrs V complains that Revolut Ltd won’t refund money she says she lost to an investment scam. Mrs V is professionally represented, however, to keep things simple, I’ll refer to Mrs V throughout my decision. What happened The details of this complaint are well kn... (3 pages)View decision