We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 384131 results
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Decision Reference DRN-5214110
1 Apr 2025 American International Group UK Limited Not upheldInsuranceDRN-5214110 The complaint Mr H and Miss P complain that American International Group UK Limited (“AIG”) didn’t pay a claim for the additional expenses they incurred under their travel insurance policy. What happened Mr H and Miss P took out a travel insurance policy on 3 April 2024 to ... (3 pages)View decision -
Decision Reference DRN-5322909
1 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5322909 The complaint Mr V holds/held an account with Revolut Ltd (“Revolut”). Mr V’s complaint is about Revolut’s refusal to reimburse him money he says he lost due to a scam. Mr V is represented by CEL Solicitors in this matter. However, where appropriate, I will refer to Mr V s... (5 pages)View decision -
Decision Reference DRN-5344446
1 Apr 2025 Nationwide Building Society Not upheldConsumer CreditDRN-5344446 The complaint Mr V complains about the level of support provided by Nationwide Building Society in relation to his personal loans during a period of financial difficulty. What happened Mr V held two personal loans with Nationwide. In October 2023, he informed Nationwide that... (4 pages)View decision -
Decision Reference DRN-5401270
1 Apr 2025 Bank of Scotland Plc UpheldMortgagesDRN-5401270 The complaint Mr and Mrs P complain about the service they have received from solicitors acting on behalf of Bank of Scotland plc trading as Birmingham Midshires (BM) during the course of legal action to repossess the mortgaged property. What happened Mr and Mrs P took out a... (2 pages)View decision -
Decision Reference DRN-5440927
1 Apr 2025 U K Insurance Limited UpheldInsuranceDRN-5440927 The complaint Mr C complains U K Insurance Limited (UKI) declined his claim and avoided his motor insurance policy. He also complains it didn’t place the avoidance on hold as it said it would. What happened In March 2023 Mr C was unfortunately involved in an accident involvi... (4 pages)View decision -
Decision Reference DRN-5419003
1 Apr 2025 Tymit Ltd UpheldBanking and PaymentsDRN-5419003 The complaint Mr S complains that Tymit Ltd (Tymit) have reported inaccurate information to his credit file. What happened Mr S says that Tymit were wrong to report six missed payments to his credit file. He says that he made the payments. Tymit explained that when Mr S’s ac... (2 pages)View decision -
Decision Reference DRN-5400154
1 Apr 2025 Oodle Financial Services Limited UpheldConsumer CreditDRN-5400154 The complaint Mr S complains that a delay by Oodle in removing an HPI marker on a car subject to a hire purchase agreement (“agreement”) he settled in full in November 2023 has caused him a substantial loss. What happened In November 2018 Mr S entered into an agreement with... (4 pages)View decision -
Decision Reference DRN-5142255
1 Apr 2025 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5142255 The complaint A limited company, which I’ll call T, complains that Clydesdale Bank Plc trading as Virgin Money unfairly defaulted its bounce back loan (“BBL”) and transferred the debt to a debt collection agency without any notice. What happened T successfully applied for a ... (2 pages)View decision -
Decision Reference DRN-5179849
1 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5179849 The complaint Mr P is unhappy Wise Payments Limited will not refund the money he lost as the result of an APP (authorised push payment) scam. What happened As both parties are aware of the details of the scam I will not repeat them here in full. In summary, Mr P fell victim ... (3 pages)View decision -
Decision Reference DRN-5382567
1 Apr 2025 Great Lakes Insurance SE Not upheldInsuranceDRN-5382567 The complaint Mr M has complained about his let property insurer Great Lakes Insurance SE because it has settled his claim, for water damage, proportionately. What happened Mr M’s tenants notified him of a leak. The leak was fixed and Mr M made a claim to GL for the damag... (3 pages)View decision
