We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 375868 results
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Decision Reference DRN-5464503
22 Aug 2025 Financial Administration Services Limited UpheldPensions and AnnuitiesDRN-5464503 The complaint Mr H complains that Financial Administration Services Limited (Fidelity) blocked income payments from his Self-Invested Personal Pension Plan (SIPP) pending the finalisation of his divorce causing inconvenience and financial losses. He wants compensation for hi... (7 pages)View decision -
Decision Reference DRN-5767151
22 Aug 2025 Quilter Financial Planning Solutions Limited UpheldPensions and AnnuitiesDRN-5767151 The complaint Mr D complains about what he says were unnecessary delays and errors caused by Quilter Financial Planning Solutions Limited (Quilter) in recommending and then processing the transfer of his pension and payment of his tax-free cash (TFC) lump sum. He says that w... (7 pages)View decision -
Decision Reference DRN-5489608
22 Aug 2025 Loans 2 Go Limited Not upheldConsumer CreditDRN-5489608 The complaint Mr M, who is represented by a third party, says Loans 2 Go Limited (‘Loans 2 Go’) irresponsibly lent to him. What happened Mr M applied for and was accepted for a loan with Loans 2 Go in September 2019. The amount borrowed was £1,000 and it was repayable over ... (4 pages)View decision -
Decision Reference DRN-5718992
22 Aug 2025 Family Assurance Friendly Society Limited Not upheldInsuranceDRN-5718992 The complaint Mrs C complains that Family Assurance Friendly Society Limited, trading as Beagle Street, changed the date it took the premium for her Life and Critical illness Policy without telling her. She says this caused her inconvenience and worry. What happened The ba... (3 pages)View decision -
Decision Reference DRN-5665539
22 Aug 2025 Cabot Credit Management Group Limited Not upheldConsumer CreditDRN-5665539 The complaint Mr C complains that Cabot Credit Management Group Limited trading as Cabot Financial (Europe) Limited (Cabot) called his wife’s phone about his debt leading to her finding out about his financial position. What happened Mr C has three mail order debts that were... (3 pages)View decision -
Decision Reference DRN-5319995
22 Aug 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5319995 THE COMPLAINT Mr F complains that Revolut Ltd (“Revolut”) will not reimburse him money he says he lost when he fell victim to a scam. Mr F is represented by Refundee in this matter. However, where appropriate, I will refer to Mr F solely in this decision for ease of readin... (5 pages)View decision -
Decision Reference DRN-5748971
22 Aug 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5748971 The complaint Mr P is unhappy that Bank of Scotland plc trading as Halifax (“Halifax”) won’t refund money he lost as a result of a scam. What happened A friend of Mr P recommended that he use a trading company (that I’ll call B). His friend appeared to be doing very well fro... (3 pages)View decision -
Decision Reference DRN-5591917
22 Aug 2025 Lloyds Bank General Insurance Limited Not upheldInsuranceDRN-5591917 The complaint Mr M is unhappy that Lloyds Bank General Insurance Limited (“LBG”) declined two separate theft claims. Mr M had contents insurance underwritten by LBG. He was the sole policy holder but Mrs A’s belongings were covered under the policy and she was authorised to ... (4 pages)View decision -
Decision Reference DRN-5721898
22 Aug 2025 Loans 2 Go Limited UpheldConsumer CreditDRN-5721898 The complaint Mr B says Loans 2 Go Limited were unreasonable to report a default to his credit file. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. Mr B complained ... (2 pages)View decision -
Decision Reference DRN-5503840
22 Aug 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5503840 The complaint Mr H has complained Monzo Bank Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in his name. What happened In November 2024 Monzo received fraud reports from another bank and one of their own customers about payments made into Mr H’s Mon... (2 pages)View decision
