We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 401363 results
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Decision Reference DRN-5810935
13 Oct 2025 Zopa Bank Limited Not upheldBanking and PaymentsDRN-5810935 Complaint Ms C has complained about a credit card Zopa Bank Limited (“Zopa”) provided to her. She says the credit card was irresponsibly provided as it was unaffordable for her. Background Zopa provided Ms C with a credit card with a limit of £600 in November 2023. The lim... (3 pages)View decision -
Decision Reference DRN-5646490
13 Oct 2025 MONEYBARN NO.1 LIMITED Not upheldConsumer CreditDRN-5646490 Complaint Mr G complains that Moneybarn No.1 Limited (trading as “Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In July 2021, M... (3 pages)View decision -
Decision Reference DRN-5775560
13 Oct 2025 Bamboo Limited Not upheldConsumer CreditDRN-5775560 Complaint Mr M has complained about a loan Bamboo Limited (trading as “Bamboo”) provided to him. He says that the loan was unaffordable and so it shouldn’t have been provided. Background Bamboo provided Mr M with a loan for £2,900.00 in October 2023. The total amount to be ... (3 pages)View decision -
Decision Reference DRN-5830863
13 Oct 2025 Clydesdale Financial Services Limited Not upheldConsumer CreditDRN-5830863 Complaint Mr H complains that Clydesdale Financial Services Limited (trading as Barclays Partner Finance (“Barclays PF”)) unfairly entered into a conditional sale agreement with him. He’s said that the agreement was unaffordable for him and so shouldn’t have been provided. ... (3 pages)View decision -
Decision Reference DRN-5840183
12 Oct 2025 Killik & Co LLP Not upheldInvestmentsDRN-5840183 The complaint Mrs K complains that a cheque she submitted to Killik & Co LLP to fund her investment ISA was rejected. This resulted in Mrs K being unable to utilise her ISA allowance for the tax year which she’d now like to be compensated for. Mrs K is supported in the c... (8 pages)View decision -
Decision Reference DRN-5808640
12 Oct 2025 Aviva Life & Pensions UK Limited UpheldInvestmentsDRN-5808640 The complaint Mrs K complains that Aviva Life & Pensions UK Limited failed to follow her request to pay a monthly cash income from her investment bond. What happened Mrs K holds two investment bonds with Aviva. In October 2024, she elected to take a monthly withdrawal f... (4 pages)View decision -
Decision Reference DRN-5513140
12 Oct 2025 Society of Lloyd's UpheldInsuranceDRN-5513140 The complaint A complaint has been brought on behalf of limited company “J” by its directors, about Society of Lloyds’ (SOL) and its handling of a claim for stolen jewellery following a robbery. What happened J is a retail jewellery business which holds a Retail Jewellers’ B... (4 pages)View decision -
Decision Reference DRN-5196535
10 Oct 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5196535 The complaint Mrs M is unhappy that National Westminster Bank Public Limited Company “NatWest” decided not to refund her after she says she was the victim of a scam. Mrs M is using a professional representative to bring her complaint, I’ll refer to them as K. What happened... (5 pages)View decision -
Decision Reference DRN-5704351
10 Oct 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5704351 The complaint Miss K complains about Lloyds Bank PLC. She would like it to refund her the money she lost when she was scammed while trying to purchase a car. What happened Miss K saw that one of her acquaintances was advertising a car for sale on social media for around £5... (3 pages)View decision -
Decision Reference DRN-5196536
10 Oct 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5196536 The complaint Mrs M is unhappy that Revolut Ltd decided not to refund her after she says she was the victim of a scam. Mrs M is using a professional representative to bring her complaint, I’ll refer to them as K. What happened K’s original submission is that Mrs M says she... (4 pages)View decision