We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 366874 results
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Decision Reference DRN-5501393
1 May 2025 U K Insurance Limited Not upheldInsuranceDRN-5501393 The complaint Mr M complains about the price quoted by U K Insurance Limited (“UKI”) to renew his motor insurance policy. He also complains about their decision to decline to offer a quote the following year. What happened Mr M received a quote to renew his policy which he ... (4 pages)View decision -
Decision Reference DRN-5221540
1 May 2025 St. James's Place Wealth Management Plc Not upheldInvestmentsDRN-5221540 The complaint Mrs T’s complaint concerns advice provided by St. James's Place Wealth Management Plc (“SJP”) to start a Loan Plan to mitigate an inheritance tax (IHT) liability. She’s unhappy with the growth achieved by the investment, along with a lack of transparency w... (3 pages)View decision -
Decision Reference DRN-5276869
1 May 2025 St. James's Place Wealth Management Plc Not upheldInvestmentsDRN-5276869 The complaint Mr T’s complaint concerns advice provided by St. James's Place Wealth Management Plc (“SJP”) to start a Loan Plan to mitigate an inheritance tax (IHT) liability. He’s unhappy with the growth achieved by the investment, along with a lack of transparency abo... (3 pages)View decision -
Decision Reference DRN-5474338
1 May 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5474338 The complaint Mr O complains that Monzo Bank Ltd unfairly registered a marker about him at Cifas, the national fraud database. He wants the marker removed. What happened Mr O had an account with Monzo. On 16 August 2024, two payments of over £490 and a payment for £480 were... (4 pages)View decision -
Decision Reference DRN-5207106
1 May 2025 Go Car Credit Limited Not upheldConsumer CreditDRN-5207106 The complaint Mr D and Ms P have complained that a car they acquired using a hire-purchase agreement with Go Car Credit Limited (“Go Car Credit”) was misrepresented to them, in relation to a discrepancy with the mileage. What happened Mr D and Ms P acquired a used Vauxhall ... (3 pages)View decision -
Decision Reference DRN-5396801
1 May 2025 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5396801 The complaint Mr K and Mrs K complain that Admiral Insurance (Gibraltar) Limited (“Admiral”) mishandled a claim on a motor insurance policy. What happened Mr and Mrs K had a car that had first been registered in 2018. He renewed a policy with Admiral to cover the car for t... (3 pages)View decision -
Decision Reference DRN-5432877
1 May 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5432877 The complaint Miss C complains that Barclays Bank UK PLC, trading as Barclaycard, is unfairly reporting adverse information to Credit Reference Agencies (“CRAs”). What happened Miss C held a credit card account with Barclaycard. The account defaulted in October 2023, the ou... (3 pages)View decision -
Decision Reference DRN-5527063
1 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5527063 The complaint Mr V complains that Revolut Ltd has declined to reimburse payments he made as part of an investment scam. What happened As the facts are well known to both parties and not in dispute, I’ll summarise them briefly. Mr V found an investment opportunity on social m... (10 pages)View decision -
Decision Reference DRN-5474004
1 May 2025 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-5474004 The complaint Mr M complains that Capital One (Europe) plc provided incorrect information about the outstanding balance on his credit card account. What happened In January 2025, Mr M received correspondence from Capital One which included the outstanding balance on his cred... (2 pages)View decision -
Decision Reference DRN-5527351
1 May 2025 Marks & Spencer Financial Services plc Not upheldBanking and PaymentsDRN-5527351 The complaint Mr S complains about the way in which Marks & Spencer Financial Services Plc handled a claim made under section 75 of the Consumer Credit Act 1974 (“section 75”). What happened In February 2020 Mr S was refurbishing his home. The refurbishment included layi... (3 pages)View decision
