We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381082 results
-
Decision Reference DRN-4934927
16 Feb 2025 Transport Friendly Society Limited Not upheldInvestmentsDRN-4934927 The complaint Mr A complains that Transport Friendly Society Limited mis-sold him a tax-exempt savings policy. His complaint is twofold: firstly, he says he was misled about the amount of bonus which would be paid upon maturity; and secondly, he says Transport Friendly faile... (4 pages)View decision -
Decision Reference DRN-5161713
16 Feb 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5161713 The complaint Mr J complains that Wise Payments Limited didn’t do enough to protect him from the financial harm caused by a job scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to... (4 pages)View decision -
Decision Reference DRN-5212240
16 Feb 2025 Haven Insurance Company Limited UpheldInsuranceDRN-5212240 The complaint Mr B complains about the way Haven Insurance Company Limited (“Haven”) has dealt with a claim he made under his motor insurance policy, following a collision involving his vehicle. What happened In August 2022, Mr B’s vehicle was involved in a road traffic acci... (4 pages)View decision -
Decision Reference DRN-5293401
16 Feb 2025 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5293401 The complaint Mr S complains about charges he was asked to pay when his car was damaged, and it wasn’t possible to return it at the end of a lease he had been financing through an agreement with Mitsubishi HC Capital UK PLC trading as Novuna Vehicle Solutions (Novuna). What ... (2 pages)View decision -
Decision Reference DRN-5334094
15 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5334094 The complaint Miss A has complained that Revolut Ltd (“Revolut”) failed to protect her from falling victim to a scam. What happened I issued my provisional decision (“PD”) in January 2025 explaining why I was minded to uphold Miss A’s complaint. I gave both parties the oppo... (11 pages)View decision -
Decision Reference DRN-5270573
15 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5270573 The complaint Mr L has complained that Revolut Ltd (“Revolut”) failed to protect him from a cryptocurrency- related investment scam. What happened I issued my provisional decision (PD) on this case in December 2024 explaining that I was intending to uphold Mr L’s complaint.... (11 pages)View decision -
Decision Reference DRN-5334017
15 Feb 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5334017 The complaint Miss B has complained that Wise Payments Limited (“Wise”) failed to protect her from falling victim to a job scam, and hasn’t refunded the money she lost in the scam. What happened I issued a provisional decision (“PD”) in January 2025 explaining why I was min... (6 pages)View decision -
Decision Reference DRN-5273847
15 Feb 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5273847 The complaint Miss F complains Nationwide Building Society (NBS) acted irresponsible when they agreed to her opening a credit card account, and subsequent credit limit increases. What happened In November 2022 Miss F applied for a credit card account with NBS. Her applicatio... (3 pages)View decision -
Decision Reference DRN-5225829
14 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5225829 The complaint X complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened X found an advertisement online for a company which pro... (4 pages)View decision -
Decision Reference DRN-5258368
14 Feb 2025 Sainsbury's Bank Plc Not upheldBanking and PaymentsDRN-5258368 The complaint Mr A is unhappy with how Sainsbury’s Bank Plc handled his two chargeback claims. What happened Mr A used his Sainsbury’s Bank’s credit card to make three transactions to two merchants for some high value electrical goods. Mr A made a transaction, for a custom h... (5 pages)View decision
