We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381082 results
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Decision Reference DRN-5225703
14 Feb 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5225703 The complaint X complains about Wise Payments Limited. She says that Wise didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened X found an advertisement online for a company wh... (4 pages)View decision -
Decision Reference DRN-5138547
14 Feb 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5138547 The complaint Mrs A complains that Monzo Bank Ltd unfairly registered a marker about her at Cifas, the national fraud database. She wasn’t the marker removed. What happened Background Mrs A had an account with Monzo. On 14 March 2024, a payment of just over £150.00 was made... (4 pages)View decision -
Decision Reference DRN-5225938
14 Feb 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5225938 The complaint X complains about Nationwide Building Society. She says that Nationwide didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened X found an advertisement online for ... (3 pages)View decision -
Decision Reference DRN-4897406
14 Feb 2025 IG Trading and Investments Limited UpheldInvestmentsDRN-4897406 The complaint Mr Q complains about incorrect advice he was given in relation to the shares he held with IG Trading and Investments Limited (IG) causing him financial loss. What happened Mr Q purchased shares with IG and contacted them on 16 November 2023 seeking guidance on... (3 pages)View decision -
Decision Reference DRN-5191169
14 Feb 2025 Barclays Bank Plc Not upheldBanking and PaymentsDRN-5191169 The complaint Mrs L is a sole trader. She complains that Barclays Bank Plc (Barclays) wrongly closed her business account. What happened In November 2023, Mrs L and Barclays entered into an agreement (the Agreement) for the provision by Barclays of merchant acquiring serv... (4 pages)View decision -
Decision Reference DRN-5168744
14 Feb 2025 Healthcare Finance Limited UpheldConsumer CreditDRN-5168744 The complaint Mrs W complains about Healthcare Finance Limited’s (HFL) response to her claim brought under section 75 Consumer Credit Act 1974 (s.75) in respect of dental aligner treatment she bought using a fixed sum loan from it. What happened In September 2023 Mrs W bough... (4 pages)View decision -
Decision Reference DRN-5287424
14 Feb 2025 Bank of Scotland Plc Not upheldMortgagesDRN-5287424 The complaint Mr M complains that Bank of Scotland plc trading as Halifax made errors regarding the title to his property. He asks that Halifax corrects the title or refunds all mortgage payments. What happened Mr M has owned his property – a first floor flat – since 1996. H... (3 pages)View decision -
Decision Reference DRN-4589334
14 Feb 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4589334 The complaint Mr S complains Wise Payments Limited won’t refund him transactions he says he didn’t make. He’d like the funds returned to him. What happened Mr S had an account with Wise. A transaction came out of his account for 580 Euros on 23 May 2023. Mr S sent messages... (4 pages)View decision -
Decision Reference DRN-5331119
14 Feb 2025 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-5331119 The complaint Ms B complains that The Royal London Mutual Insurance Society Limited declined to pay a claim she made under her life and critical illness policy. Ms B’s cover was originally provided by another insurer, but was subsequently transferred to Royal London. What h... (3 pages)View decision -
Decision Reference DRN-5333516
14 Feb 2025 British Gas Insurance Limited UpheldInsuranceDRN-5333516 The complaint Mrs T complains about the service she received from British Gas Insurance Limited under her home emergency insurance policy. She’s also unhappy that it won’t reimburse her after she paid for a third-party engineer to resolve an issue with her central heating. ... (5 pages)View decision
