We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381082 results
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Decision Reference DRN-5150469
14 Feb 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5150469 The complaint Mr P complains about Barclays Bank UK PLC. He says that Barclays didn’t do enough to protect him when he fell victim to three separate scams between June and November 2023. This decision deals with the initial scam. What happened Mr P came across an advert f... (4 pages)View decision -
Decision Reference DRN-5034389
14 Feb 2025 Bede Wealth Management Limited UpheldInvestmentsDRN-5034389 The complaint Mr P complains that Bede Wealth Management Limited sold him an unregulated investment when it shouldn’t have done. What happened Mr P entered into an agreement with MS Wealth Capital Limited (MSWC) through which it agreed to pay him a monthly amount, paying £20... (13 pages)View decision -
Decision Reference DRN-5275936
14 Feb 2025 AXA Insurance UK Plc Not upheldInsuranceDRN-5275936 The complaint Miss M complains that AXA Insurance UK Plc (‘AXA’) declined a claim made on her home insurance policy. References to AXA include its agents. What happened In January 2024 Miss M contacted AXA to make a claim as she noticed as displaced tile in her bathroom. ... (3 pages)View decision -
Decision Reference DRN-4692020
14 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4692020 The complaint Mr U complains that Revolut Ltd hasn’t refunded unauthorised payments on his account. What happened In December 2023, Mr U arranged to pay for sponsorship paperwork using his Revolut account. He made one payment towards this, then arranged to meet with the part... (2 pages)View decision -
Decision Reference DRN-5258893
14 Feb 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5258893 The complaint Mr S is unhappy that HSBC Bank UK Plc don’t notify him either in advance or after account balance interest has been applied to his credit card. What happened Mr S raised a complaint with HSBC because he was unhappy that HSBC didn’t notify him in advance of appl... (2 pages)View decision -
Decision Reference DRN-5266599
14 Feb 2025 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-5266599 The complaint Mr P has complained about his home insurer, Lloyds Bank General Insurance Limited because he thinks that, when he made a claim for a flood of sewage water, it didn’t handle the claim well and left him living in the property. What happened Mr P’s home was affe... (2 pages)View decision -
Decision Reference DRN-4915898
14 Feb 2025 MotoNovo Finance Limited Not upheldConsumer CreditDRN-4915898 The complaint Mr K complains about a car acquired through a Hire Purchase agreement with MotoNovo Finance Limited (‘Motonovo’). Mr K had problems with the car from the start and says these defects weren’t properly repaired. What happened Mr K acquired the car in March 2022.... (4 pages)View decision -
Decision Reference DRN-5287952
14 Feb 2025 Barclays Bank UK PLC Not upheldMortgagesDRN-5287952 The complaint Mr L complains about the lack of assistance he got from, and errors made by, Barclays Bank UK PLC when he took out a mortgage. What happened Mr L took out a mortgage with Barclays in July 2023. Barclays recorded the last two digits of his post code incorrectly.... (2 pages)View decision -
Decision Reference DRN-5333361
14 Feb 2025 Ageas Insurance Limited UpheldInsuranceDRN-5333361 The complaint Mr G has complained about the service he received from Ageas Insurance Limited when he had to make a claim under his European breakdown policy. References to Ageas include all its agents in Europe and UK too. What happened Mr G and his partner and two childre... (8 pages)View decision -
Decision Reference DRN-5321562
14 Feb 2025 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5321562 The complaint Mr H complains that National Westminster Bank Plc failed to recognise that he was spending excessive sums on gambling. And that its gambling block failed to block the payments he was making. And that it didn't offer him adequate support when he told it of ... (3 pages)View decision
