We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 380824 results
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Decision Reference DRN-3190386
11 Feb 2025 The Royal London Mutual Insurance Society Limited Not upheldPensions and AnnuitiesDRN-3190386 The complaint Mr D has complained, with the help of a professional third party, about the transfer of his personal pension to a Qualifying Recognised Overseas Pension Scheme (QROPS) in Malta in March 2014. The QROPS was subsequently used to invest with Blackmore Global PCC, ... (10 pages)View decision -
Decision Reference DRN-3363198
11 Feb 2025 ReAssure Limited Not upheldPensions and AnnuitiesDRN-3363198 The complaint Mr D has complained, with the help of a professional third party, about the transfer of his personal pension to a Qualifying Recognised Overseas Pension Scheme (QROPS) in Malta in March 2014. The QROPS was subsequently used to invest with Blackmore Global PCC, ... (10 pages)View decision -
Decision Reference DRN-5317111
11 Feb 2025 Chubb European Group SE Not upheldInsuranceDRN-5317111 The complaint Mr S has complained about the way Chubb European Group SE dealt with a claim he made under his purchase protection insurance policy. Reference to Chubb includes its agents and representatives. What I’ve decided – and why I’ve considered all the available evid... (2 pages)View decision -
Decision Reference DRN-5276883
11 Feb 2025 NewDay Ltd UpheldBanking and PaymentsDRN-5276883 The complaint Mr P complains NewDay Ltd trading as Fluid Mastercard irresponsibly lent to him. Mr P is represented by a claims management company in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr... (3 pages)View decision -
Decision Reference DRN-5088017
11 Feb 2025 Stellantis Financial Services UK Limited UpheldConsumer CreditDRN-5088017 The complaint Ms G is the executor for the estate of the late Mr H. She is being represented by Miss H, who has complained that Stellantis Financial Services UK Limited trading as PSA Finance UK (“PSA”) supplied the late Mr H with a car that wasn’t of satisfactory quality. ... (6 pages)View decision -
Decision Reference DRN-4783711
11 Feb 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4783711 The complaint Mr K complains that Monzo Bank Ltd won’t refund him the money he lost after he fell victim to an Authorised Push Payment (APP) scam. What happened The background to this complaint is well known to both parties so I won’t repeat it all in detail here. But in su... (6 pages)View decision -
Decision Reference DRN-5248326
11 Feb 2025 Aviva Insurance Limited Not upheldInsuranceDRN-5248326 The complaint Mr R has complained about how Aviva Insurance Limited (Aviva) dealt with a claim under a mobile phone insurance policy. What happened Mr R made a claim under his mobile phone cover. Aviva agreed to replace the phone. Mr R contacted Aviva when he received the p... (3 pages)View decision -
Decision Reference DRN-5310194
11 Feb 2025 Ageas Insurance Limited UpheldInsuranceThe complaint Mr H complains that Ageas Insurance Limited (Ageas) hasn’t fairly settled a claim he made after his home was burgled. What happened Mr H has his possessions insured by Ageas. In early February 2023 he was burgled. This was reported to the police and Mr H approached Ageas to m... (3 pages)View decision -
Decision Reference DRN-5273803
11 Feb 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5273803 The complaint Mr J complains that NewDay Ltd trading as Marbles irresponsibly lent to him. Mr J is represented by a claims management company in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr J h... (3 pages)View decision -
Decision Reference DRN-5321952
11 Feb 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5321952 The complaint A limited company, W, complains that Lloyds Bank Plc (as the recipient bank) didn’t do enough to prevent the loss it suffered as the result of a scam. W’s complaint has been brought by its director Mr R, who has used a representative when doing so. But for eas... (5 pages)View decision
