We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-4677608
14 May 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4677608 The complaint Mrs A complains that Monzo Bank Ltd did not refund a series of payment she lost to a scam. What happened Mrs A was contacted via a messaging service about a job opportunity. She was told she would need to complete a set of tasks and once a set about had been compl... (4 pages)View decision -
Decision Reference DRN-4479098
14 May 2024 Oodle Financial Services Limited UpheldConsumer CreditDRN-4479098 The complaint Miss T complains that there was a delay in updating her credit file when she settled her agreement with Oodle Financial Services Limited trading as Oodle Car Finance. The delay resulted in her being unable to proceed with a loan at a preferential interest rate and... (2 pages)View decision -
Decision Reference DRN-4701237
14 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4701237 The complaint Mr O complains about how Barclays Bank UK PLC dealt with his chargeback dispute about a package holiday. What happened In March 2023 Mr O purchased a package holiday for nearly £3,500, and paid for it with his Barclays debit card. During his stay, he was dissatisf... (3 pages)View decision -
Decision Reference DRN-4797199
14 May 2024 esure Insurance Limited Not upheldInsuranceDRN-4797199 The complaint Miss L complains that esure Insurance Limited (esure) declined her claim for water damage to her car, under her motor insurance policy. What happened Miss L says she was driving in torrential rain. A passing car drove through flood water, which covered her car. Th... (3 pages)View decision -
Decision Reference DRN-4763075
14 May 2024 First Central Underwriting Limited Not upheldInsuranceDRN-4763075 The complaint Mr D complains about First Central Underwriting Limited (“FCU”) and the valuation they placed on his car after it was deemed a total loss. What happened The claim and complaint circumstances are well known to both parties, so I don’t intend to discuss them in deta... (3 pages)View decision -
Decision Reference DRN-4797091
14 May 2024 Madison CF UK Limited UpheldConsumer CreditDRN-4797091 The complaint Miss M complains that Madison CF UK Limited trading as 118 118 Money (“118 118”) was irresponsible to lend to her on six occasions. What happened 118 118 agreed six loans for Miss M from April 2018 to December 2021. I’ve summarised some of the information 118 118... (5 pages)View decision -
Decision Reference DRN-4718519
14 May 2024 Accelerant Insurance Europe SA/NV UK Branch UpheldInsuranceDRN-4718519 The complaint C, a company, complains about a claim it made on its Accelerant Insurance Europe SA/NV UK Branch (‘Accelerant’) trade credit insurance policy. C says that Accelerant asked it for unnecessary information about its claim which caused it considerable inconvenience in... (3 pages)View decision -
Decision Reference DRN-4732297
14 May 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4732297 The complaint Mr W complains that Lloyds Bank Plc (Lloyds) have unfairly applied charges to and defaulted his current account. He says he updated his address with Lloyds but still didn’t receive a notice of default. He would like the charges refunding and the default removing. ... (3 pages)View decision -
Decision Reference DRN-4774611
14 May 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4774611 The complaint Mr U complains about how HSBC UK Bank Plc (HSBC) treated him when he attempted to open a bank account, and how they handled his complaint. What happened In September 2023, Mr U, an existing HSBC account holder abroad, applied for a bank account online with HSBC UK... (3 pages)View decision -
Decision Reference DRN-4777049
14 May 2024 Aviva Insurance Limited UpheldInsuranceDRN-4777049 The complaint Mr H complains about the service provided by Aviva Insurance Limited (“Aviva”) when dealing with the renewal of his motor insurance policy. What happened Mr H took out car insurance with Aviva in 2019. He renewed his policy in September ... (3 pages)View decision
