We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN-5272891
13 Feb 2025 U K Insurance Limited Not upheldInsuranceDRN-5272891 The complaint Mr W is unhappy U K Insurance Limited turned down a claim he made on his legal expenses insurance policy. What happened In March 2023 Mr W contacted UKI seeking assistance with a claim he wanted to bring against the NHS. He believed it had been guilty of medica... (3 pages)View decision -
Decision Reference DRN-5145902
13 Feb 2025 The Aldra Group Ltd Not upheldPensions and AnnuitiesDRN-5145902 The complaint Mr S complained about advice he was given to transfer the benefits of a defined-benefit (DB) pension scheme to a type of personal pension. He says the advice, which was provided in February 2007, was unsuitable for him and believes this has caused him a financi... (8 pages)View decision -
Decision Reference DRN-5065342
13 Feb 2025 AJ Bell Management Limited Not upheldInvestmentsDRN-5065342 The complaint Mr A complained about AJ Bell Management Limited (AJ Bell). He said it has not paid the correct amount of interest on his cleared cash balance regarding his trading account that he holds with it. He would like AJ Bell to recalculate and pay the correct interest... (4 pages)View decision -
Decision Reference DRN-5329713
13 Feb 2025 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5329713 The complaint Mr K’s complaint is, in essence, that Mitsubishi HC Capital UK Plc trading as Novuna Personal Finance (“Novuna”) acted unfairly and unreasonably by (1) participating in an unfair credit relationship with him under Section 140A of the Consumer Credit Act 1974 (t... (4 pages)View decision -
Decision Reference DRN-5049899
13 Feb 2025 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5049899 The complaint Mr W complains that Nationale Westminster Bank Plc unfairly registered a marker about him at Cifas, the national fraud database. He is also unhappy that NatWest closed his account. What happened Mr W had a current account with NatWest which he used to receive ... (4 pages)View decision -
Decision Reference DRN-5282593
13 Feb 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5282593 The complaint Mr S complains about the way Lloyds Bank PLC (‘Lloyds’) responded to his claim for reimbursement of money paid from his account by direct debit. What happened For more than two years, in line with his direct debit instruction set up in October 2022, regular mo... (4 pages)View decision -
Decision Reference DRN-4125920
13 Feb 2025 Morgan Lloyd SIPP Services Limited Not upheldPensions and AnnuitiesDRN-4125920 The complaint Mr T complains that Morgan Lloyd SIPP Services Limited (‘ML’) acted inappropriately in accepting him into a self-invested personal pension (‘SIPP’) which he says was unsuitable for a retail client; he says ML should have carried out due diligence on investments... (6 pages)View decision -
Decision Reference DRN-5280335
13 Feb 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5280335 The complaint Mr G complains about Monzo Bank Plc (Monzo) when he attempted payments using his Monzo account, and the subsequent service he received. What happened The specifics of what happened are well known to both parties, so for ease of reading, I will summarise the key... (2 pages)View decision -
Decision Reference DRN-5329238
13 Feb 2025 Secure Trust Bank Plc UpheldConsumer CreditDRN-5329238 The complaint Mr M complains about the quality of a car supplied to him by Secure Trust Bank Plc trading as Moneyway (“Moneyway”) under a hire purchase agreement (“agreement”). What happened In October 2022 Mr M entered into an agreement with Moneyway for a nine and half ye... (5 pages)View decision -
Decision Reference DRN-5073194
13 Feb 2025 Marsh Finance Limited UpheldConsumer CreditDRN-5073194 The complaint Mr R complains about the quality of a used car he acquired through a hire purchase agreement with Marsh Finance Limited (‘Marsh’). Mr R says that the car wasn’t of reasonable quality and Marsh didn’t help him when he had problems with it. What happened Our Inv... (5 pages)View decision
