We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362195 results
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Decision Reference DRN-4479419
31 May 2024 National Savings and Investments UpheldBanking and PaymentsDRN-4479419 The complaint Mr C complains, in his capacity as executor of Ms S’s estate, that National Savings and Investments negligently allowed Ms S’s funds to be paid to an incorrect account with a bank, then failed to properly assist him in recovering the money. I acknowledge that Mr C... (4 pages)View decision -
Decision Reference DRN-4732342
31 May 2024 Bank of Scotland Plc Not upheldMortgagesDRN-4732342 The complaint Mrs D’s complaint is about the property she has mortgaged with Bank of Scotland plc (BoS) being in negative equity and cannot be sold because unaffordable repairs are needed to its drainage system. Mrs D is represented in her complaint, but for ease, I will genera... (3 pages)View decision -
Decision Reference DRN-4804015
31 May 2024 Santander UK Plc Not upheldInvestmentsDRN-4804015 The complaint Mr L complains about the investment advice he has received from Santander UK PLC (‘Santander’). He says that the recommendation to invest in an Individual Savings Account (‘ISA’) was unsuitable for him and he felt pressured into following its advice. He also compl... (5 pages)View decision -
Decision Reference DRN-4409317
31 May 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4409317 The complaint Mr M complains that Lloyds Bank PLC blocked his account. He wasn’t given notice or a reason for the block. What happened The detailed background of this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here.... (4 pages)View decision -
Decision Reference DRN-4785510
31 May 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4785510 The complaint Mr S complains that Bank of Scotland plc trading as Halifax (Halifax) won’t refund money he lost in an investment scam. What happened What Mr S says: Mr S was looking online for investment opportunities and was contacted via social media by someone purporting to ... (5 pages)View decision -
Decision Reference DRN-4826958
31 May 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4826958 The complaint Mr A complains that Starling Bank Limited (‘Starling’) closed his account with only seven days’ notice and wants it to be reopened. What happened In July 2023 Starling got in touch with Mr A to ask about a payment of £1,800 that had been made into his account. Mr ... (3 pages)View decision -
Decision Reference DRN-4545355
31 May 2024 Lendable Ltd UpheldConsumer CreditDRN-4545355 The complaint Ms P complains that a car supplied to her under a hire purchase agreement with Lendable Ltd trading as Autolend (“Autolend”) was of an unsatisfactory quality. What happened In October 2022, Ms P was supplied with a used car through a hire purchase agreement with A... (4 pages)View decision -
Decision Reference DRN-4826862
31 May 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4826862 The complaint Miss W’s complaint is about delays she encountered during a re-mortgage application with Barclays Bank UK PLC. Miss W believes the delays meant she ended up having to apply to her existing lender for a new interest rate product, which had a higher rate associated ... (4 pages)View decision -
Decision Reference DRN-4793899
31 May 2024 Bank of Scotland Plc UpheldBanking and PaymentsDRN-4793899 The complaint Miss A complains that Bank of Scotland plc trading as Halifax should pay more compensation than offered so far in connection with its admitted poor service concerning mistakes made when she tried to set up a standing order (‘STO’). What happened In brief outline, ... (4 pages)View decision -
Decision Reference DRN-4624233
31 May 2024 Bastion Insurance Company Limited UpheldInsuranceDRN-4624233 The complaint Mr B has complained about Bastion Insurance Company Limited. He isn’t happy about the way it dealt with a claim under his home appliance insurance policy. Any reference to Bastion includes any agents that it is responsible for unless specified. What happened Mr B ... (2 pages)View decision
