We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 362195 results
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Decision Reference DRN-4557787
31 May 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4557787 The complaint Mr B complains that National Westminster Bank Plc (NatWest) is refusing to refund him the amount he lost as the result of a scam and the service he that followed from NatWest. What happened The background of this complaint is well known to all parties, so I won’t ... (3 pages)View decision -
Decision Reference DRN-4634777
31 May 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4634777 The complaint M, a limited company, complains that Barclays Bank UK Plc unreasonably blocked their account. They’d like to be compensated for the inconvenience caused. What happened The facts of this case are well known to both parties, and largely not in dispute. I will cover ... (2 pages)View decision -
Decision Reference DRN-4740599
31 May 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4740599 The complaint Mr R complains that HSBC UK Bank Plc (HSBC) is refusing to refund him the amount he says he lost having fallen victim to three separate scams. Mr R is being represented by a third party. To keep things simple, I will refer to Mr R throughout my decision. What happ... (7 pages)View decision -
Decision Reference DRN-4812303
31 May 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4812303 The complaint Miss I complains that Monzo Bank Ltd did not refund the payments she lost to a scam. What happened Miss I was contacted on an employment website with a job opportunity. It was in hotel booking management and she would need to pay deposits to book hotel rooms. In o... (5 pages)View decision -
Decision Reference DRN-4795290
31 May 2024 Santander UK Plc UpheldBanking and PaymentsDRN-4795290 The complaint Mr and Mrs W complain that Santander UK Plc (Santander) is refusing to refund them the amount they lost as the result of a scam. Mr and Mrs W are being represented by a third party. To keep things simple, I will refer to Mr and Mrs W throughout my decision. What h... (4 pages)View decision -
Decision Reference DRN-4821035
31 May 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4821035 The complaint Mr and Mrs J have complained that AXA Insurance UK Plc declined a claim they made on their buildings insurance policy. Mrs J has primarily dealt with things so, for ease of reading, I’ll refer to her only. What happened The circumstances of this complaint aren’t i... (6 pages)View decision -
Decision Reference DRN-4826753
31 May 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4826753 The complaint Mr J is unhappy after he says he was the victim of a scam and Monzo Bank Ltd decided not to refund him. What happened Mr J says he found A (a mutual friend through social media) who was sharing posts about his business L. L was developing properties and needed inv... (5 pages)View decision -
Decision Reference DRN-4622198
31 May 2024 Metro Bank PLC UpheldBanking and PaymentsDRN-4622198 The complaint Mr I complains that Metro Bank PLC provided poor customer service during a withdrawal in branch. They also closed his account. Mr I would like compensation. What happened Mr I had an account with Metro. Mr I said he wanted to withdraw £2,000 and went into branch o... (3 pages)View decision -
Decision Reference DRN-3938839
31 May 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-3938839 The complaint Mrs J has complained about Creation Consumer Finance Ltd’s (‘Creation’) response to a claim she made under Section 75 (‘s.75’) of the Consumer Credit Act 1974 (the ‘CCA’) and in relation to allegations of an unfair relationship taking in to account Section 140.A (... (5 pages)View decision -
Decision Reference DRN-4725689
31 May 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4725689 The complaint Mr J complains about Admiral Insurance (Gibraltar) Limited’s (“Admiral”) offer to settle his claim under his home insurance policy. What happened Mr J says he placed a number of items in his caravan in preparation for going away the following day. He says his cara... (3 pages)View decision
