We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364422 results
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Decision Reference DRN-4742159
27 Jun 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4742159 The complaint A company, which I’ll refer to as H, complains that National Westminster Bank Plc has unfairly refused to restore its Bounce Back Loan account after the debt was sent to the bank’s recoveries department. What happened In August 2020, H successfully applied for a £... (4 pages)View decision -
Decision Reference DRN-4877862
27 Jun 2024 Fortegra Europe Insurance Company Ltd UpheldInsuranceDRN-4877862 The complaint Miss A complains about the settlement offer made by Fortegra Europe Insurance Company Ltd after she made a claim under her furniture protection insurance policy. She’s also unhappy with Fortegra’s handling of the claim. What happened The details of this complaint ... (2 pages)View decision -
Decision Reference DRN-4834850
27 Jun 2024 Assurant General Insurance Limited UpheldInsuranceDRN-4834850 The complaint Mr L complains Assurant General Insurance Limited has failed to repair his mobile phone after he made a claim on his mobile phone insurance and has unfairly voided his repair warranty. What happened The background to this complaint is well known to the parties so ... (3 pages)View decision -
Decision Reference DRN-4877575
27 Jun 2024 Metro Bank PLC Not upheldBanking and PaymentsDRN-4877575 The complaint Miss R is unhappy that Metro Bank PLC closed her account and won’t explain why. What happened Miss R held three accounts with Metro, and in December 2023 she applied to Metro for a new savings account. Following this application, Miss R received a letter from Metr... (2 pages)View decision -
Decision Reference DRN-4803527
27 Jun 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-4803527 The complaint Mr C has complained that, after he made a claim under a buildings insurance policy, a contractor appointed by Royal & Sun Alliance Insurance Limited (RSA) caused further damage to his property. He is also unhappy with the service he received. What happened Mr ... (4 pages)View decision -
Decision Reference DRN-4773300
27 Jun 2024 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-4773300 The complaint Mr and Mrs M complain that Admiral Insurance (Gibraltar) Limited (Admiral) declined a claim for damage when their car bonnet flipped up following previous repairs, under Mr M’s motor insurance policy. What happened In July 2023 Mr and Mrs M’s car was damaged in an... (2 pages)View decision -
Decision Reference DRN-4873481
27 Jun 2024 Euroins AD UpheldInsuranceDRN-4873481 The complaint Mr and Mrs H have complained that Euroins AD declined a claim they made on a travel insurance policy. They have also complained about poor claims handling. What happened Mr and Mrs H took out the annual travel insurance policy in March 2022. In September 2022 the... (4 pages)View decision -
Decision Reference DRN-4544699
27 Jun 2024 Bigmore Associates Limited Not upheldMortgagesDRN-4544699 The complaint Ms E complains that Bigmore Associates Limited advised her to take a two year fixed interest rate on her mortgage when they should have advised her to take a five year fixed rate. Ms E also feels Bigmore misled her about the fact she’d be able to get a lower rate ... (3 pages)View decision -
Decision Reference DRN-4519827
27 Jun 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4519827 The complaint Miss J complains that Barclays Bank UK PLC (“Barclays”) have failed to refund over £12,423.69 she says she lost to a timeshare membership scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. ... (2 pages)View decision -
Decision Reference DRN-4544543
27 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4544543 The complaint Mr B complains that Revolut Ltd won’t refund money he lost when he fell victim to an employment scam. Mr B is being represented by solicitors in his complaint. What happened The detailed background to this complaint is well known to both parties. The facts about w... (3 pages)View decision
