We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364422 results
-
Decision Reference DRN-4720840
27 Jun 2024 One Insurance Limited UpheldInsuranceDRN-4720840 The complaint Mr A says One Insurance Limited provided very poor service after he made a claim on his motor insurance policy and took far too long to process the claim. What happened Mr A had an accident in his car on 15 June 2023. Mrs A reported the claim the same day and Mr A... (3 pages)View decision -
Decision Reference DRN-4782770
27 Jun 2024 Aviva Insurance Limited UpheldInsuranceDRN-4782770 The complaint Mr R complains about the amount Aviva Insurance Limited paid to settle his claim on his car insurance policy. What happened Mr R’s car was stolen so he made a claim on his car insurance policy with Aviva. Aviva accepted the claim and initially valued Mr R’s car at... (3 pages)View decision -
Decision Reference DRN-4756864
27 Jun 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4756864 The complaint Mr T complains about the exchange rate HSBC UK Bank Plc used when he transferred funds from an international account to his HSBC global account. What happened Mr T transferred funds from his US bank account to his HSBC global account in the UK. Upon transfer, the ... (2 pages)View decision -
Decision Reference DRN-4796075
27 Jun 2024 Covea Insurance plc Not upheldInsuranceDRN-4796075 The complaint Mr and Mrs G complain about the excess they were charged by Covea Insurance plc following a claim they made on a home insurance policy. Reference to Covea includes its agents. What happened As leaseholders, Mr and Mrs C benefitted from a home insurance policy take... (2 pages)View decision -
Decision Reference DRN-4670938
27 Jun 2024 MBNA Limited Not upheldBanking and PaymentsDRN-4670938 The complaint Miss M complains MBNA Limited (“MBNA”) refuses to refund her for transactions on her account she says she didn’t authorise. What happened Miss M says she wanted to make a payment with her credit card but when she tried to look for it, she couldn’t find it. She the... (2 pages)View decision -
Decision Reference DRN-4877614
27 Jun 2024 AWP P&C S.A. UpheldInsuranceDRN-4877614 The complaint Mr H and Ms Z are unhappy that AWP P&C S.A. declined a claim made on their travel insurance policy. What happened Mr H and Ms Z were due to travel abroad. However, their train was delayed, and they arrived at the airport too late to catch their flight. They en... (4 pages)View decision -
Decision Reference DRN-4871214
27 Jun 2024 TRADE NATION FINANCIAL UK LTD Not upheldInvestmentsDRN-4871214 The complaint Mr I complains that Trade Nation Financial UK Limited, trading as Core Spreads, should not have allowed him to open a contracts for difference (CFD) account. In doing so, Mr I says he has lost a significant amount of money. Mr I would now like Core Spreads to refu... (11 pages)View decision -
Decision Reference DRN-4752489
27 Jun 2024 Nationwide Building Society Not upheldConsumer CreditDRN-4752489 The complaint Mr M complains that Nationwide Building Society (“Nationwide”) reported his account incorrectly to the credit reference agencies. What happened Mr M held a loan account with Nationwide which was repayable by monthly instalments. He is unhappy that his credit file ... (2 pages)View decision -
Decision Reference DRN-4843684
27 Jun 2024 HSBC UK Bank Plc UpheldConsumer CreditDRN-4843684 The complaint Mr A says that HSBC UK Bank Plc (“HSBC”) were unreasonable to default his account when he should have been on a payment break that they hadn’t applied. What happened In October 2023 HSBC agreed a six month payment break with Mr A. The break was due to finish in Ja... (2 pages)View decision -
Decision Reference DRN-4877590
27 Jun 2024 Madison CF UK Limited UpheldConsumer CreditDRN-4877590 The complaint Mr A says Madison CF UK Limited, trading as 118 118 Money, mis-handled the administration of his loan account and unfairly reported it as being in default. What happened Briefly, Mr A fell into financial difficulty and contacted Madison in mid-June 2023 to ask it ... (3 pages)View decision
