We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364422 results
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Decision Reference DRN-4762077
27 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4762077 The complaint Miss G complains that Monzo Bank Ltd (‘Monzo’) hasn’t refunded her the money she lost in a scam. What happened I’m not going to cover all the points raised in detail. But briefly Miss G fell victim to a task- based job scam in which she was required to rate produc... (6 pages)View decision -
Decision Reference DRN-4716741
27 Jun 2024 Metro Bank PLC Not upheldBanking and PaymentsDRN-4716741 The complaint Mr T complains that Metro Bank PLC won’t refund the money he lost to an investment scam. What happened Mr T met someone on a dating app (‘the scammer’) who suggested an investment opportunity to him. The scammer suggested that he open an account with crypto exchan... (3 pages)View decision -
Decision Reference DRN-4716190
27 Jun 2024 U K Insurance Limited UpheldInsuranceDRN-4716190 The complaint Mr C complains in his capacity as director of a limited company, which I’ll refer to as “P” about the way U K Insurance Limited (trading as NIG) (“UKI”) has handled a claim made under P’s property owner’s insurance policy. What happened In 2021 Mr C made a claim f... (3 pages)View decision -
Decision Reference DRN-4774987
27 Jun 2024 Liverpool Victoria Insurance Company Limited Not upheldInsuranceDRN-4774987 The complaint Mr B is unhappy with the amount by which Liverpool Victoria Insurance Company Limited (“LV”) has increased his home insurance premium. What happened Mr B says LV has significantly increased the price of his home insurance at renewal, compared to the previous year.... (2 pages)View decision -
Decision Reference DRN-4877332
27 Jun 2024 Reassured Ltd UpheldInsuranceDRN-4877332 The complaint Mrs B complains about the sale of her life and critical illness insurance policy by Reassured Ltd. What happened In 2019, Mrs B applied for a life and critical illness policy through Reassured. The insurer accepted Mrs B’s application. However, it excluded breast ... (3 pages)View decision -
Decision Reference DRN-4806317
27 Jun 2024 Society of Lloyd's UpheldInsuranceDRN-4806317 The complaint Mr M complains that Society of Lloyd's (Lloyd’s) avoided his motor insurance policy and didn’t deal with his claim. Reference to Lloyd’s includes its agents. What happened Mr M held a motor insurance policy with Lloyd’s. When his vehicle was damaged by a floo... (2 pages)View decision -
Decision Reference DRN-4670088
27 Jun 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4670088 The complaint Mr S complains Barclays Bank UK PLC won’t refund transactions on his account which he says he didn’t authorise and unfairly loaded a CIFAS marker against him. What happened Mr S opened an account with Barclays on 25 May 2023. Mr S contacted Barclays regarding tran... (4 pages)View decision -
Decision Reference DRN-4738531
27 Jun 2024 Red Sands Insurance Company (Europe) Limited Not upheldInsuranceDRN-4738531 The complaint Miss C is complaining Red Sands Insurance Company (Europe) Limited declined a claim she made on a cosmetic repair policy. What happened In February 2022 Miss C bought a car and at the same time took out a cosmetic repair policy. The policy covers Miss C for minor ... (2 pages)View decision -
Decision Reference DRN-4695866
27 Jun 2024 Specialist Motor Finance Limited UpheldConsumer CreditDRN-4695866 The complaint Mrs L complains Specialist Motor Finance Limited (SMFL) irresponsibly entered into a hire purchase agreement because it didn’t complete reasonable and proportionate checks to ensure the agreement was affordable for her. What happened Mrs L entered into the hire pu... (4 pages)View decision -
Decision Reference DRN-4762901
27 Jun 2024 Starling Bank Limited Not upheldBanking and PaymentsDRN-4762901 The complaint G (a limited company) complains that Starling Bank Limited did not do enough to protect it from fraud. G would like Starling to refund the money lost to the fraud. G is represented in this complaint by a claims management company, for simplicity I will refer to G ... (3 pages)View decision
