We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364422 results
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Decision Reference DRN-4877516
27 Jun 2024 Inter Partner Assistance SA UpheldInsuranceDRN-4877516 The complaint Mr M is unhappy about the resolution of his claim with Inter Partner Assistance SA (“IPA”) under his home emergency policy. What happened Mr M made a claim for an engineer to attend his property when his boiler had broken down. His family was without heating and h... (3 pages)View decision -
Decision Reference DRN-4762900
27 Jun 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4762900 The complaint G (a limited company) complains that HSBC UK Bank Plc did not do enough to prevent an account held with it from being used for fraud. G would like HSBC to refund the money lost to the fraud. G is represented in this complaint by a claims management company, for si... (3 pages)View decision -
Decision Reference DRN-4836446
27 Jun 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4836446 The complaint Miss A complains that Lloyds Bank PLC unfairly reduced the limit on her credit card. Miss A also complains that Lloyds won’t consider increasing the credit limit without carrying out a full credit search. What happened Miss A has a credit card with Lloyds that pre... (2 pages)View decision -
Decision Reference DRN-4616556
27 Jun 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4616556 The complaint Mrs M complains that National Westminster Bank Plc won’t refund the money she says she lost to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of what happened here. Mrs M engage... (4 pages)View decision -
Decision Reference DRN-4806333
27 Jun 2024 Creation Financial Services Limited UpheldBanking and PaymentsDRN-4806333 The complaint Ms R complains about interest applied to her credit card by Creation Financial Services Limited trading as Creation. What happened Ms R has a Creation credit card. On 17 August 2023 Creation sent Ms R a credit card statement that said she needed to make a minimum ... (2 pages)View decision -
Decision Reference DRN-4467897
27 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4467897 The complaint Mr M and Ms W complain that Monzo Bank Ltd wouldn’t let them open a joint account. They’d like Monzo Bank Ltd to explain why and open a joint account for them. What happened Mr M and Ms W both have sole accounts with Monzo. In May 2023, after being encouraged via ... (2 pages)View decision -
Decision Reference DRN-4532328
27 Jun 2024 Barclays Bank UK PLC UpheldMortgagesDRN-4532328 The complaint Miss K complains that Barclays Bank UK PLC wrongly treated her mortgage as being in arrears. What happened Miss K has a residential mortgage with Barclays, jointly held with a third party who hasn’t joined this complaint. In October 2023 Barclays contacted her to ... (4 pages)View decision -
Decision Reference DRN-4876484
27 Jun 2024 Tandem Home Loans Ltd UpheldMortgagesDRN-4876484 The complaint Mrs S and Mr S say that a secured (second charge) loan they took out in February 2022 with Tandem Home Loans Ltd trading as Oplo was unaffordable and irresponsibly lent. Whilst Mrs S held another two loans with Tandem they were lent by its unsecured lending arm an... (7 pages)View decision -
Decision Reference DRN-4871466
27 Jun 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4871466 The complaint Mr L complains that Bank of Scotland trading as Halifax lent irresponsibly when it approved his overdraft limit. Mr L also complains about interest, fees and charges applied to his overdraft balance over the years and that Halifax failed to identify that he was ex... (3 pages)View decision -
Decision Reference DRN-4799077
27 Jun 2024 Accredited Insurance (Europe) Ltd Not upheldInsuranceDRN-4799077 The complaint Miss L complains that Accredited Insurance (Europe) Ltd has unfairly declined a claim made on her buildings and contents insurance policy. What happened Miss L notified Accredited Insurance on 8 August 2023 that the overflow pipe from a water tank in her attic had... (3 pages)View decision
