We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN-4904776
12 Feb 2025 Saxo Capital Markets UK Limited Not upheldInvestmentsDRN-4904776 The complaint Mr B complains that Saxo Capital Markets UK Limited (‘Saxo’) closed his trading account and liquidated all of his shares without his knowledge or permission. Mr B says that Saxo’s actions have resulted in a large capital gains tax liability because of the profi... (4 pages)View decision -
Decision Reference DRN-4942900
12 Feb 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4942900 The complaint Miss A complains that Monzo Bank Ltd (“Monzo”) won’t refund the money she lost as a result of an employment scam. She’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Miss A throughout this decision. What happened The backgroun... (8 pages)View decision -
Decision Reference DRN-4915580
12 Feb 2025 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4915580 The complaint Mr D has complained about a kitchen he bought, using finance from Creation Consumer Finance Ltd. He has also complained about how it has handled his account, while the dispute has been ongoing. What happened In August 2023, Mr D entered into a finance agreement... (3 pages)View decision -
Decision Reference DRN-5184634
12 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5184634 The complaint Mr P complains that Revolut won’t refund him money he lost in an investment scam. Mr P is represented by a professional representative, but I’ll refer to Mr P throughout, for ease of reading. What happened The circumstances surrounding this complaint are well... (3 pages)View decision -
Decision Reference DRN-4796387
12 Feb 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4796387 The complaint Mr A complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money he lost as a result of a scam. He’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Mr A throughout this decision. What happened The background to this complaint... (3 pages)View decision -
Decision Reference DRN-5268134
12 Feb 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5268134 The complaint Ms B complains that HSBC UK Bank Plc, trading as first direct, won’t refund the money she lost. What happened Ms B made three payments to company L. She was referred to L by a property tribunal as she was looking for legal support with a landlord licence disput... (3 pages)View decision -
Decision Reference DRN-5318115
12 Feb 2025 Black Horse Limited Not upheldConsumer CreditDRN-5318115 The complaint Mr W complains about the quality of a used car he acquired through a hire purchase agreement with Black Horse Limited trading as Jaguar Financial Services (‘Jaguar FS’). Mr W says that there were faults with the car right from the start. And he has only been ab... (4 pages)View decision -
Decision Reference DRN-5324412
12 Feb 2025 Barclays Bank UK PLC Not upheldMortgagesDRN-5324412 The complaint Mr B complains that Barclays Bank UK PLC has unfairly declined his proposals to get his mortgage back on track following periods of financial difficulty. What happened Mr B has a mortgage account with Barclays, as well as a linked current account called a mort... (5 pages)View decision -
Decision Reference DRN-5305687
12 Feb 2025 Chubb European Group SE Not upheldInsuranceDRN-5305687 The complaint Mr and Mrs M have complained that Chubb European Group SE hasn’t fully settled a claim they made on a travel insurance policy associated with their credit card. As it is Mr M leading on the complaint, I will mostly just be referring to him in this decision. W... (2 pages)View decision -
Decision Reference DRN-4896294
12 Feb 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-4896294 The complaint Ms O complains that Nationwide Building Society blocked and closed her bank accounts without providing a proper explanation. To put things right Ms O wants compensation and her account reopened. What happened The detailed background of this complaint is well k... (3 pages)View decision
