We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364422 results
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Decision Reference DRN-4348545
27 Jun 2024 eToro (UK) Ltd Not upheldInvestmentsDRN-4348545 The complaint Mr Y complained about eToro (UK) Ltd (eToro). He said eToro significantly increased its overnight fees unexpectedly and didn’t communicate this to him. He said the fees were significantly higher than what he had previously been charged. Mr Y would like eToro to re... (3 pages)View decision -
Decision Reference DRN-4847416
27 Jun 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4847416 The complaint Mr A complains about Lloyds Bank PLC. He says that Lloyds didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost. What happened Mr A unfortunately fell victim to a task-based job scam where he was ... (3 pages)View decision -
Decision Reference DRN-4665711
27 Jun 2024 Curve UK Limited Not upheldBanking and PaymentsDRN-4665711 The complaint Mr A complains that Curve UK Limited has irresponsibly allowed him to make payments and that it is now asking him to repay a payment it made to one of his creditors. What happened Mr A has a Curve account and uses its ‘Fronted’ facility. This enables a customer to... (5 pages)View decision -
Decision Reference DRN-4847139
27 Jun 2024 Capital One (Europe) plc Not upheldBanking and PaymentsDRN-4847139 The complaint Miss L says Capital One (Europe) plc should have reported her credit card account as having defaulted sooner than it did. She says this will result in the default remaining on her credit file for longer than necessary. What happened Briefly, Miss L’s account start... (2 pages)View decision -
Decision Reference DRN-4876259
27 Jun 2024 Royal & Sun Alliance Insurance Limited Not upheldInsuranceDRN-4876259 The complaint R complains about the way Royal & Sun Alliance Insurance Limited handled a claim they made for subsidence damage on their buildings insurance policy. Specifically, it’s refusal to pay for underpinning to the property. There are three directors of R, they’ve al... (6 pages)View decision -
Decision Reference DRN-4845641
27 Jun 2024 Loans 2 Go Limited Not upheldConsumer CreditDRN-4845641 The complaint Mr L says Loans 2 Go Limited irresponsibly lent to him. What happened On 22 February 2019 Mr L took out an 18-month loan for £250 (loan 1) from Loans 2 Go. The monthly repayments were £57.14 and the total repayable was £1,028.52. He settled this loan with loan 2. ... (4 pages)View decision -
Decision Reference DRN-4626828
27 Jun 2024 Ageas Insurance Limited UpheldInsuranceDRN-4626828 The complaint Mrs L complains about Ageas Insurance Limited’s (Ageas) handling of a loss of rental income claim made under her commercial insurance policy. Any references to Ageas also include its agents. What happened Mrs L owns a property which she rents out to tenants. It wa... (3 pages)View decision -
Decision Reference DRN-4873561
27 Jun 2024 U K Insurance Limited UpheldInsuranceDRN-4873561 The complaint Mr L has complained about the settlement offered by U K Insurance Limited trading as Direct Line (UKI) when he made a claim under his motor insurance policy. What happened The background to this complaint is well known to the parties so I won’t repeat it in detail... (3 pages)View decision -
Decision Reference DRN-4819753
27 Jun 2024 Ageas Insurance Limited UpheldInsuranceDRN-4819753 The complaint Mr W complains that Ageas Insurance Limited unfairly declined a claim on his home insurance. What happened Mr W had a sofa that was covered by his Ageas home insurance. In December 2023, he made a claim on the policy. He said: His grandchildren were playing in th... (2 pages)View decision -
Decision Reference DRN-4588365
27 Jun 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4588365 The complaint Ms N complains that Nationwide Building Society won’t refund the money she lost when she was the victim of what she feels was a scam. What happened In early 2023, Ms N was looking to borrow some money to help with her financial circumstances and mentioned to someo... (3 pages)View decision
