We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364422 results
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Decision Reference DRN-4873198
26 Jun 2024 Volkswagen Financial Services (UK) Limited UpheldConsumer CreditDRN-4873198 The complaint Mr G’s complaint relates to problems he had with a car supplied to him by Volkswagen Financial Services (UK) Limited trading as Audi Financial Services UK Ltd under a hire- purchase agreement. What happened Mr G entered into a hire-purchase agreement with Audi Fin... (3 pages)View decision -
Decision Reference DRN-4562194
26 Jun 2024 Startline Motor Finance Limited UpheldConsumer CreditDRN-4562194 The complaint Mr P is unhappy that a car supplied to him under a hire purchase agreement with Startline Motor Finance Limited (‘SMF’) was of an unsatisfactory quality. What happened In November 2022, Mr P was supplied with a used car through a hire purchase agreement with SMF. ... (5 pages)View decision -
Decision Reference DRN-4875630
26 Jun 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4875630 The complaint Miss H is unhappy that Lloyds Bank PLC (“Lloyds”) has not refunded all of the money she lost after she fell victim to an Authorised Push Payment (“APP”) scam. What happened I issued my provisional decision on this complaint on 20 March 2024. The background and cir... (7 pages)View decision -
Decision Reference DRN-4706820
26 Jun 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4706820 The complaint Mr F complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr F is being represented by a claims management company in this complaint. What happened The detailed background to this complaint is well known to both parties ... (3 pages)View decision -
Decision Reference DRN-4839713
26 Jun 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4839713 The complaint Miss M complains that Lloyds Bank PLC lent irresponsibly when it approved her application for a credit card and later increased the credit limit. What happened Miss M applied for a credit card with Lloyds in June 2019. Lloyds approved the application and gave Miss... (3 pages)View decision -
Decision Reference DRN-4337816
26 Jun 2024 eToro (UK) Ltd Not upheldInvestmentsDRN-4337816 The complaint Mr B complained about eToro (UK) Ltd (eToro). He said eToro significantly increased its overnight fees unexpectedly and didn’t communicate this to him. He said eToro then didn’t give clear information on its fees going forward, so he had to close his position due ... (4 pages)View decision -
Decision Reference DRN-4875838
26 Jun 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-4875838 The complaint Mr L has complained that Barclays Bank UK PLC registered a marker against him at CIFAS, the national fraud database. What happened In early 2023, Mr L had his phone and cards stolen. Around £29,000 was paid from his Barclays account using his card details on his p... (3 pages)View decision -
Decision Reference DRN-4874667
26 Jun 2024 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-4874667 The complaint Mr M is unhappy that HSBC UK Bank Plc, trading as First Direct, closed his bank account. He’d either like them to terminate his relationship with them entirely or reinstate his bank account. What happened Mr M had several accounts with First Direct including a ban... (2 pages)View decision -
Decision Reference DRN-4707685
26 Jun 2024 WPS ADVISORY Ltd UpheldPensions and AnnuitiesDRN-4707685 The complaint Miss S complains about the quality of the advice she received from WPS Advisory Limited concerning her pension arrangements. What happened Miss S contacted WPS in April 2021 to seek advice about her pension arrangements. She held several pension policies with vari... (8 pages)View decision -
Decision Reference DRN-4866297
26 Jun 2024 Red Sands Insurance Company (Europe) Limited UpheldInsuranceDRN-4866297 The complaint Mr and Mrs Y have complained about the way Red Sands Insurance Company (Europe) Limited (‘Red Sands’) handled their claim. What happened Mr and Mrs Y had a travel insurance policy, underwritten by Red Sands. They travelled abroad and Mr Y unfortunately became unwe... (4 pages)View decision
