We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 388057 results
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Decision Reference DRN-4925203
29 Apr 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4925203 The complaint Mr G complains that Barclays Bank UK PLC (‘Barclays’) won’t reimburse the money he lost when he says he fell victim to a scam. What happened Mr G says that he was introduced to an investment opportunity with a company I’ll refer to as H in this decision. H was... (4 pages)View decision -
Decision Reference DRN-5381091
29 Apr 2025 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-5381091 The complaint Mr K complains that Vanquis Bank Limited irresponsibly lent to him. Mr K is represented by a solicitor’s firm in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mr K himself. What happe... (2 pages)View decision -
Decision Reference DRN-5372165
29 Apr 2025 NewDay Ltd Not upheldBanking and PaymentsDRN-5372165 The complaint Miss M complains that NewDay Ltd trading as Marbles irresponsibly lent to her. Miss M is represented by a claims management company in bringing this complaint. But for ease of reading, I’ll refer to any submission and comments they have made as being made by Mi... (5 pages)View decision -
Decision Reference DRN-5391668
29 Apr 2025 SI Capital Ltd Not upheldPensions and AnnuitiesDRN-5391668 The complaint Mr W says he’s suffered a financial loss as a result of unsuitable advice and poor service from SI Capital Ltd. What happened Mr W signed an application form on 25 January 2011 to establish a SIPP (self invested personal pension). He’d be transferring in pensi... (5 pages)View decision -
Decision Reference DRN-5516082
29 Apr 2025 JLT Wealth Management Limited Not upheldPensions and AnnuitiesDRN-5516082 The complaint Mr J complained about advice he was given to transfer the benefits of a defined-benefit (DB) occupational pension scheme to a personal pension plan, in 2010. He says the advice was unsuitable for him and believes this has caused him a financial loss. JLT Wealth... (7 pages)View decision -
Decision Reference DRN-5315788
29 Apr 2025 Oodle Financial Services Limited Not upheldConsumer CreditDRN-5315788 The complaint Mr M complains that Oodle Financial Services Limited recorded negative markers on his credit file when he voluntary surrendered his car. What happened In November 2022 Mr M was supplied with a car and entered into a hire purchase agreement with Oodle. In Februa... (3 pages)View decision -
Decision Reference DRN-5206918
29 Apr 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5206918 The complaint Mrs G complains Santander UK plc (Santander) wouldn’t raise a chargeback for four dresses she bought, which she says turned out to be the wrong colour. What happened On 7 June 2024, Mrs G paid £146.64 with her Santander credit card for two dresses in size 12 a... (4 pages)View decision -
Decision Reference DRN-5474308
29 Apr 2025 Aviva Insurance Limited Not upheldInsuranceDRN-5474308 The complaint Mrs S has complained about how Aviva Insurance Limited (Aviva) dealt with a claim under a mobile phone insurance policy. What happened Mrs S contacted Aviva to make a claim when her mobile phone was stolen. Mrs S later complained to Aviva about the excess fee ... (3 pages)View decision -
Decision Reference DRN-5222385
29 Apr 2025 Astrenska Insurance Limited Not upheldInsuranceDRN-5222385 The complaint Mr and Mrs C complain about the additional premium Astrenska Insurance Limited charged for their travel insurance policy. What happened Mr and Mrs C held an annual multi-trip travel insurance policy. The period of cover was from 14 January 2024 until 13 Januar... (2 pages)View decision -
Decision Reference DRN-5141774
29 Apr 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5141774 The complaint Mr C is complaining that Revolut Ltd didn’t do enough to prevent him from making payments to a scam. What happened The background to the complaint is well-known to both parties so I won’t go into detail here. In short, in January 2024 Mr C fell victim to an emp... (3 pages)View decision