We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-4742637
1 May 2024 One Insurance Limited Not upheldInsuranceDRN-4742637 The complaint Mrs K’s complaint is about a claim she made on her One Insurance Limited (‘One’) legal expenses insurance policy, which was declined. Mrs K says that One treated her unfairly and wants them to fund the legal costs she incurred at her own expense to help resolve th... (3 pages)View decision -
Decision Reference DRN-4746761
1 May 2024 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-4746761 The complaint Mr and Mrs A complain Accredited Insurance (Europe) Ltd didn’t handle a claim against their home insurance policy fairly. What happened There has been a great deal of correspondence on this complaint, and it has evolved somewhat. Rather than repeat what’s happened... (3 pages)View decision -
Decision Reference DRN-4763480
1 May 2024 Nationwide Building Society UpheldBanking and PaymentsDRN-4763480 The complaint Mr B and Mrs B complain about the poor service they encountered when they switched their bank account to Nationwide Building Society (NBS), in particular the switch of their direct debits. For ease of reading, I’ll refer only to Mr B. What happened In December 20... (3 pages)View decision -
Decision Reference DRN-4728783
1 May 2024 West Bay Insurance Plc UpheldInsuranceDRN-4728783 The complaint Mrs S complains about how West Bay Insurance plc (“West Bay”) handled a claim for repairs following the theft of her car under her motor insurance policy. What happened Mrs S had a motor insurance policy with West Bay covering her car. Her home was broken into in ... (3 pages)View decision -
Decision Reference DRN-4613421
1 May 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4613421 The complaint Mr A complains that he was unable to access his safety deposit box he held at a branch of Bank of Scotland plc trading as Halifax (Halifax). He says this caused him inconvenience and the loss of a sale of some items he kept in the box. What happened Mr A has held ... (3 pages)View decision -
Decision Reference DRN-4739776
1 May 2024 Advantage Insurance Company Limited Not upheldInsuranceDRN-4739776 The complaint Mr R is unhappy Advantage Insurance Co Ltd (Advantage) refused to accept responsibility for damage caused during his claim repairs. What happened Mr R had a buildings and contents insurance policy underwritten by Advantage. Advantage accepted Mr R’s claim for dama... (4 pages)View decision -
Decision Reference DRN-4743706
1 May 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4743706 The complaint Mr A complains that Lloyds Bank PLC Ltd won’t refund money he lost when he was a victim of a crypto scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. After following a social media in... (3 pages)View decision -
Decision Reference DRN-4693750
1 May 2024 Wise Payments Limited Not upheldBanking and PaymentsDRN-4693750 The complaint Mr P complains that Wise Payments Limited (“Wise”) have failed to refund the money he lost as part of an investment scam. Mr P has a representative but for ease of reading I will mainly just refer to Mr P. What happened The details of this complaint are well known... (3 pages)View decision -
Decision Reference DRN-4635237
1 May 2024 Lloyds Bank PLC UpheldBanking and PaymentsDRN-4635237 The complaint Miss E complains that Lloyds Bank Plc won’t refund money she lost when she was a victim of a crypto investment scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In 2023 Miss E fell vi... (6 pages)View decision -
Decision Reference DRN-4706267
1 May 2024 Hargreaves Lansdown Asset Management Limited Not upheldInvestmentsDRN-4706267 The complaint 1. Mr L’s complaint is about the actions of Hargreaves Lansdown Asset Management Limited (“HL”) in relation to the CF (later LF) Woodford Equity Income Fund (“WEIF”). 2. Mr L invested in the WEIF through his HL accounts around the time it launched in 2014,and held... (41 pages)View decision
