We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 388057 results
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Decision Reference DRN-5138663
28 Apr 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5138663 The complaint Mrs B complains that Bank of Scotland plc, trading as Halifax, won’t refund to her the money that she paid for some legal services. What happened Mrs B entered into a contract that is dated in January 2020 with a supplier for some legal services. She agreed to... (2 pages)View decision -
Decision Reference DRN-5468890
28 Apr 2025 Premier Insurance Company Limited Not upheldInsuranceDRN-5468890 The complaint Mrs E complains about Premier Insurance Company Limited (Premier) charging an additional premium for a non-fault claim recorded against her motor insurance policy. Any reference to Premier in this decision includes their agents. This decision covers the actio... (4 pages)View decision -
Decision Reference DRN-5090326
28 Apr 2025 Healthcare Finance Limited Not upheldConsumer CreditDRN-5090326 The complaint Mr K has complained about the way Healthcare Finance Limited (“HFL”) dealt with a claim for money back in relation to dental treatment which he paid for with credit it provided. What happened In February 2023, Mr K entered into a two-year fixed sum loan agreem... (3 pages)View decision -
Decision Reference DRN-5421230
28 Apr 2025 Healthcare Finance Limited Not upheldConsumer CreditDRN-5421230 The complaint Mrs B has complained about the way Healthcare Finance Limited (“HFL”) dealt with a claim for money back in relation to dental treatment which she paid for with credit it provided. What happened In August 2022 Mrs B entered into a two-year fixed sum loan agreeme... (4 pages)View decision -
Decision Reference DRN-5221251
28 Apr 2025 MBNA Limited Not upheldConsumer CreditDRN-5221251 The complaint Mrs O has complained MBNA Limited (MBNA), is holding her liable for two loans she didn’t take out. What happened Mrs O said she was victim to a scam. She said she received an unexpected call from a third party about investment opportunities. And then later the... (4 pages)View decision -
Decision Reference DRN-5401939
28 Apr 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5401939 The complaint Mr S has complained that Monzo Bank Ltd (“Monzo”) failed to refund the money he lost as part of an investment scam. Mr S has a professional representative. What happened The details of this complaint are well known to both parties, so I will not repeat everythi... (3 pages)View decision -
Decision Reference DRN-5401932
28 Apr 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5401932 The complaint Mr S has complained that Wise Payments Limited (“Wise”) failed to refund the money he lost as part of an investment scam. Mr S has a professional representative. What happened The details of this complaint are well known to both parties, so I will not repeat ev... (4 pages)View decision -
Decision Reference DRN-5404846
28 Apr 2025 Aviva Insurance Limited UpheldInsuranceDRN-5404846 The complaint Mr T has complained about his previous car insurer Aviva Insurance Limited because it incorrectly recorded the cost of a claim made on his policy. Mr T believes that affected the premium offered at renewal. What happened Mr T’s car was damaged in 2023 by anoth... (3 pages)View decision -
Decision Reference DRN-5081686
28 Apr 2025 Santander UK Plc Not upheldBanking and PaymentsDRN-5081686 The complaint Mr G complains Santander UK Plc won’t refund the money he says he lost to a scam. What happened Mr G sent a payment of just under £30,000 to a company, “H”, in September 2020. H was a property/rental development company (and the parent company of a group of co... (3 pages)View decision -
Decision Reference DRN-5337371
28 Apr 2025 NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY Not upheldBanking and PaymentsDRN-5337371 The complaint Ms B complains that National Westminster Bank Public Limited Company (NWest) won’t refund money she lost in an investment scam. What happened What Ms B says: In 2022, Ms B was contacted by someone who introduced her to an investment firm (which I will call ‘fir... (3 pages)View decision