We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 392389 results
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Decision Reference DRN-5615375
23 Jun 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5615375 The complaint Miss P complains that Barclays Bank UK Plc trading as Tesco Bank (Tesco) acted irresponsibly by agreeing to two credit card accounts as she said they were unaffordable. What happened In October 2020 Miss P applied for a credit card with Tesco. Her application w... (4 pages)View decision -
Decision Reference DRN-5636266
23 Jun 2025 RCI Financial Services Limited UpheldConsumer CreditDRN-5636266 The complaint Mr G complains that RCI Financial Services Limited trading as Mobilize Financial Services (“RCI”) supplied him with a car which wasn’t of satisfactory quality. What happened In March 2021 Mr G entered into a four-year hire purchase agreement for a car. The car ... (7 pages)View decision -
Decision Reference DRN-5500803
23 Jun 2025 Oakbrook Finance Limited Not upheldConsumer CreditDRN-5500803 The complaint Ms E, through a representative, says Oakbrook Finance Limited irresponsibly lent to her. What happened Ms E took out a 24-month instalment loan for £500 from Oakbrook on 11 December 2022. The monthly repayments were £33.36. Ms E says Oakbrook failed to conduct ... (3 pages)View decision -
Decision Reference DRN-5481021
23 Jun 2025 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5481021 The complaint Mr D complained about end of contract charges for a car supplied on finance by Mitsubishi HC Capital UK PLC trading as Novuna Vehicle Solutions. What happened Novuna supplied Mr D with a new car on a hire agreement in April 2019. The initial contract was for 4... (4 pages)View decision -
Decision Reference DRN-5150868
23 Jun 2025 Computershare Investor Services Plc Not upheldInvestmentsDRN-5150868 The complaint Mr M complains about the administration of his shareholdings by Computershare Investor Services Plc (Computershare). He complains that Computershare is unable to tell him where his shares were transferred in 2015, and he complains that his shares were transferr... (4 pages)View decision -
Decision Reference DRN-5561960
23 Jun 2025 U K Insurance Limited Not upheldInsuranceDRN-5561960 The complaint Mr L complains about how U K Insurance Limited (UKI) settled a claim on his motor insurance policy. What happened Mr L held a motor insurance policy with UKI. After a claim for his vehicle in 2021, UKI decided to write his vehicle off and pay him an amount it s... (2 pages)View decision -
Decision Reference DRN-5325405
23 Jun 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5325405 The complaint Mr and Mrs B have complained that Barclays Bank UK PLC wont refund money they say they lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons ... (3 pages)View decision -
Decision Reference DRN-5625149
23 Jun 2025 Bastion Insurance Company Limited UpheldInsuranceDRN-5625149 The complaint Miss B is unhappy with what Bastion Insurance Company Limited did after she made a claim on her mobile phone insurance policy. What happened Miss B took out mobile phone insurance with Bastion in April 2023. Following the theft of her phone in February 2024 she... (3 pages)View decision -
Decision Reference DRN-5538884
23 Jun 2025 Accredited Insurance (Europe) Ltd UpheldInsuranceDRN-5538884 The complaint Mr B complains about the way Accredited Insurance (Europe) Ltd (Accredited) handled a claim he made under his home insurance policy. What happened The circumstances of this complaint will be well known to both parties and so I’ve summarised events. In August 20... (5 pages)View decision -
Decision Reference DRN-5641217
23 Jun 2025 Cambridge & Counties Bank Limited Not upheldBanking and PaymentsDRN-5641217 The complaint Mrs R and Mr S complain that Cambridge & Counties Bank Limited (CCBL) unfairly required them to repay a commercial loan. What happened In 2016, Mrs R and Mr S took out a commercial loan facility with CCBL for £600,000. The loan had a fee of £12,000 that was... (3 pages)View decision