We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 369227 results
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Decision Reference DRN-5652200
30 Jun 2025 Marshmallow Insurance Limited UpheldInsuranceDRN-5652200 The complaint Ms B complains about Marshmallow Insurance Limited’s decision to cancel her motor insurance policy. What happened Ms B had a motor insurance policy with Marshmallow. In March 2024 after she was involved in an incident with a third-party vehicle, she notified Ma... (3 pages)View decision -
Decision Reference DRN-5459229
30 Jun 2025 Heath Crawford Limited Not upheldInsuranceDRN-5459229 The complaint Mr S is unhappy that Heath Crawford Limited (HCL) mis-sold a private medical insurance policy to him. What happened Mr S took out a private medical insurance policy which started on 3 June 2024. HCL sold the policy on an advised basis. HCL recommended the polic... (4 pages)View decision -
Decision Reference DRN-5656148
30 Jun 2025 Ageas Insurance Limited UpheldInsuranceDRN-5656148 The complaint Miss S complains about the way Ageas Insurance Limited handled a claim she made on her car insurance policy for a damaged windscreen. What happened In November 2024 Miss S made a claim on her car insurance policy for damage to a windscreen. An agent of Ageas at... (2 pages)View decision -
Decision Reference DRN-4912144
30 Jun 2025 ClearBank Limited UpheldBanking and PaymentsDRN-4912144 The complaint Company M complains that ClearBank Limited (‘Tide’) hasn’t reimbursed money it lost though an Authorised Push Payment scam. Company M’s director Mr R brings this complaint with the benefit of professional representation. For ease, I will treat any submissions ... (3 pages)View decision -
Decision Reference DRN-5655866
30 Jun 2025 Tandem Motor Finance Limited UpheldConsumer CreditDRN-5655866 The complaint Mr H is unhappy that a car supplied to him under a hire purchase agreement with Tandem Motor Finance Limited (Tandem) was of unsatisfactory quality and what Tandem has offered to do to resolve matters doesn’t reflect the impact caused. When I refer to what Mr ... (4 pages)View decision -
Decision Reference DRN-5656028
30 Jun 2025 RCI Financial Services Limited UpheldConsumer CreditDRN-5656028 The complaint Mr E is complaining about the quality of a vehicle supplied to him by RCI Financial Services Limited trading as Mobilize Financial Services (Mobilize). What happened In January 2024, Mr E acquired a vehicle via a hire purchase agreement with Mobilize. The agree... (4 pages)View decision -
Decision Reference DRN-5243376
30 Jun 2025 Lloyds Bank PLC UpheldBanking and PaymentsDRN-5243376 The complaint Mr and Mrs T are unhappy Lloyds Bank PLC won’t reimburse money they lost to a scam. What happened The background to this case is well known to the parties, so I don’t intend to set it out in full here. Briefly, in October 2020, Mr and Mrs T were contacted by a... (4 pages)View decision -
Decision Reference DRN-5655896
30 Jun 2025 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-5655896 The complaint Mr B complains about Lloyds Bank General Insurance Limited’s decision to turn down his subsidence claim under his property insurance policy. What happened Mr B holds property insurance cover with Lloyds Bank. He noticed cracking at his property and asked a buil... (10 pages)View decision -
Decision Reference DRN-5182102
30 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5182102 The complaint Mr B complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to ... (6 pages)View decision -
Decision Reference DRN-5541767
30 Jun 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5541767 The complaint Mr U, a sole trader, complains about the way Barclays Bank UK Plc treated him in relation to a loan. Briefly, he says that Barclays changed the terms of the loan, and that delays in the application process meant that he lost access to time-sensitive opportuniti... (5 pages)View decision
