We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 364422 results
-
Decision Reference DRN-4785201
11 Jun 2024 Helvetia Global Solutions Ltd Not upheldInsuranceDRN-4785201 The complaint Mr F complains about how Helvetia Global Solutions Ltd (Helvetia) settled his claim on a furniture warranty. Helvetia used a third party company to handle Mr F’s claim, and most of his communication has been with this company. For the avoidance of doubt, any refer... (2 pages)View decision -
Decision Reference DRN-4845928
11 Jun 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4845928 The complaint T, a limited company, complains that National Westminster Bank Plc unreasonably closed its accounts and withheld needed funds. They’d like to be compensated. What happened T held accounts with NatWest, including accounts for funds held in Euros and US Dollars. In ... (3 pages)View decision -
Decision Reference DRN-4846103
11 Jun 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4846103 The complaint Mrs D complains that National Westminster Bank Plc has treated her business unprofessionally and unfairly. This began with a review of her business accounts, but resulted in her bounce back loan being put into default and the business current account closed. She s... (6 pages)View decision -
Decision Reference DRN-4682249
11 Jun 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4682249 The complaint Ms E is unhappy that Bank of Scotland plc trading as Halifax removed the other person from a joint account she was party to and is now asking her to repay the overdraft on it. Ms E has been occasionally represented in bringing parts of this complaint to us – but f... (2 pages)View decision -
Decision Reference DRN-4453902
11 Jun 2024 Volkswagen Financial Services (UK) Limited Not upheldConsumer CreditDRN-4453902 The complaint Mr W complains that Volkswagen Financial Services (UK) Limited (“VWFS”) irresponsibly gave him a hire purchase agreement he couldn’t afford to repay. What happened In September 2021, Mr W acquired a used car using a hire purchase agreement from VWFS. The cash pric... (3 pages)View decision -
Decision Reference DRN-4686819
11 Jun 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-4686819 The complaint Mr J complains that Tesco Personal Finance PLC, trading as Tesco Bank, failed to correct his Date of Birth details which meant he was unable to make a payment and fell into arrears. What happened Mr J had a credit card with Tesco Bank. He contacted the bank to dis... (2 pages)View decision -
Decision Reference DRN-4686044
11 Jun 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4686044 The complaint Mr and Mrs W complain that Bank of Scotland plc trading as Halifax would not pre-approve a debit card payment. The subject matter of this complaint relates to the service Mr W received from Halifax in relation to a joint account he holds with Mrs W. So, I’ve refer... (3 pages)View decision -
Decision Reference DRN-4789834
11 Jun 2024 American Express Services Europe Limited (AESEL) UpheldBanking and PaymentsDRN-4789834 The complaint Mr J complains that American Express Services Europe Limited (AESEL) failed to recover the money paid for an item purchased on his credit card. What happened On 18 May 2023 Mr J purchased a barbecue for £129.29 from an online retailer I’ll call “Y” using his AESEL... (3 pages)View decision -
Decision Reference DRN-4523945
11 Jun 2024 Lloyds Bank PLC Not upheldMortgagesDRN-4523945 The complaint Mr and Mrs M have complained that Lloyds Bank PLC gave them an incorrect redemption figure over the phone. What happened Mr and Mrs M took out this mortgage in 2002. They borrowed £55,000 (£35,000 on an interest only basis and £20,000 repayment) over a ten-year te... (2 pages)View decision -
Decision Reference DRN-4845081
11 Jun 2024 Progressive Money Limited UpheldConsumer CreditDRN-4845081 The complaint Mr H complains that Progressive Money Limited irresponsibility lent to him when it agreed a loan. What happened In June 2018 Progressive Money gave Mr H a £3,500 loan to be repaid over 36 months. The APR was 46.78% and the monthly repayment was approximately £166.... (4 pages)View decision
