We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 401363 results
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Decision Reference DRN-5683173
18 Sep 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5683173 The complaint Mr S complains Lloyds Bank PLC failed to inform him that he had the right to request copies of his statements for up to five years after his account was closed. What happened In May 2025 Mr S received a letter from Lloyds Bank saying that it hadn’t informed him... (2 pages)View decision -
Decision Reference DRN-5457124
18 Sep 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5457124 The complaint Mr N says Moneybarn No. 1 Limited (‘Moneybarn’), irresponsibly lent to him. He says that it didn’t take reasonable steps to ensure he could afford the repayments towards a conditional sale agreement to purchase a car. He says that no credit checks were conducte... (3 pages)View decision -
Decision Reference DRN-5722669
18 Sep 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5722669 The complaint Mr S complains on behalf of his son that HSBC UK Bank Plc sent his son a fraud alert message without letting him know. What happened Mr S has a son. Both Mr S and his son have an account with HSBC. In May 2025 Mr S complained to HSBC saying that it had sent a f... (2 pages)View decision -
Decision Reference DRN-5724133
18 Sep 2025 Sesame Limited UpheldPensions and AnnuitiesDRN-5724133 The complaint Miss G complains that the advice Sesame Limited (Sesame) gave her in 1993 to transfer her defined benefit (DB) pension with her former employer to a personal pension arrangement wasn’t in her best interests. Miss G was advised by MRH Consultants. As Sesame is ... (4 pages)View decision -
Decision Reference DRN-5711623
18 Sep 2025 Barclays Bank UK PLC Not upheldConsumer CreditDRN-5711623 The complaint Mr O complains Barclays Bank UK PLC trading as Tesco Bank unreasonably defaulted his personal loan and reported incorrect data to credit reference agencies (CRAs). What happened Mr O was approved a personal loan by Tesco Bank for £35,000 in June 2019. In early... (4 pages)View decision -
Decision Reference DRN-5694534
18 Sep 2025 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-5694534 The complaint Mr A complains that Lloyds Bank PLC (‘Lloyds’) declined to refund him w What happened The circumstances of this complaint are well known to both parties, so I will not go into every detail of what happened here. But, in summary, Mr A told our service that in 20... (3 pages)View decision -
Decision Reference DRN-5216845
18 Sep 2025 Barclays Bank UK PLC Not upheldInvestmentsDRN-5216845 The complaint Mr M has complained about the estate planning advice he received from Barclays Bank UK PLC (‘Barclays’). What happened In March 2022 Mr M was given advice by Barclays about three Business Property Relief (‘BR’) investments for a total investment of £200,000 of... (5 pages)View decision -
Decision Reference DRN-5385553
18 Sep 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5385553 The complaint Mr S complains Barclays Bank UK PLC won’t refund the full amount of money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. In summary, Mr S says he fell victim to a purchase sc... (2 pages)View decision -
Decision Reference DRN-5811396
18 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5811396 The complaint Mr and Mrs H complain that Revolut Ltd hasn’t reimbursed the money they’ve lost to a scam. What happened Mr and Mrs H have fallen victim to an investment scam. Mr H saw a celebrity-endorsed advertisement on social media for an investment opportunity with a comp... (5 pages)View decision -
Decision Reference DRN-5536387
18 Sep 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5536387 The complaint Mr C complains that Monzo Bank Ltd (Monzo) is refusing to refund him the amount he lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Mr C tells us t... (3 pages)View decision