We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
-
Decision Reference DRN-5277197
22 Jan 2025 National Westminster Bank Plc Not upheldConsumer CreditDRN-5277197 The complaint Mr M complains that National Westminster Bank UK plc (‘NatWest’) incorrectly told him he could cancel a payment holiday on his new unsecured personal loan and didn’t reveal their mistake until after the loan’s cooling-off period had expired. Mr M wants NatWest... (4 pages)View decision -
Decision Reference DRN-5152339
22 Jan 2025 Skipton Building Society UpheldMortgagesDRN-5152339 The complaint Ms B complains that Skipton Building Society unfairly uploaded a marker about her to the National Hunter database. What happened In October 2023 Ms B and her partner applied for a joint mortgage with Skipton. Skipton declined their application because it says ... (4 pages)View decision -
Decision Reference DRN-5124877
22 Jan 2025 Santander UK Plc UpheldBanking and PaymentsDRN-5124877 The complaint Mr and Mrs S complain that Santander UK Plc won’t reimburse them after they lost money to an investment – that they now consider to have been a scam. What happened Mr and Mrs S have explained that they were introduced to an investment opportunity, provided by a... (7 pages)View decision -
Decision Reference DRN-5182755
22 Jan 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5182755 The complaint Mr and Mrs J complain that Barclays Bank UK PLC (‘Barclays’) won’t reimburse the funds they lost when they say they fell victim to a scam. What happened Mr and Mrs J hold a joint account with Barclays. They say that a financial advisor put them in touch with a ... (3 pages)View decision -
Decision Reference DRN-5279978
22 Jan 2025 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-5279978 The complaint Mr C is unhappy with the quality of a car supplied to him under a conditional sale agreement with Moneybarn No.1 Limited (“Moneybarn”). What happened I sent Mr C and Moneybarn my provisional findings on this complaint on 9 January 2025. A copy of that decision ... (5 pages)View decision -
Decision Reference DRN-5265349
22 Jan 2025 Mortgage Advice Bureau Limited UpheldMortgagesDRN-5265349 The complaint Mr and Mrs B complain that Mortgage Seeker Limited – a mortgage broker and appointed representative of Mortgage Advice Bureau Limited (MAB) recommended a mortgage that was unsuitable for them. What happened In early 2023, Mortgage Seeker gave Mr and Mrs B mortg... (8 pages)View decision -
Decision Reference DRN-4623716
22 Jan 2025 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4623716 The complaint Mr D complains that National Westminster Bank Plc (“NatWest”) has failed to refund the £10,000 he says he lost to an investment scam. What happened Both parties are familiar with the details of the scam, so I will provide only a summary here. Mr D was introduce... (3 pages)View decision -
Decision Reference DRN-5209996
22 Jan 2025 Bank of Scotland Plc UpheldBanking and PaymentsDRN-5209996 The complaint Ms B is unhappy that the Bank of Scotland plc trading as Halifax didn’t update her Childrens’ accounts with a new address. What happened Ms B holds a sole account with Halifax, and she is also party to her two children’s accounts. When she moved house, Ms B g... (2 pages)View decision -
Decision Reference DRN-5144000
22 Jan 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5144000 The complaint Miss R complains about the actions of HSBC UK Bank PLC when she lost money to a scam. What happened In October 2023 Miss R had been receiving messages on her phone about job opportunities. She responded to one of the messages and spoke with a merchant. After M... (3 pages)View decision -
Decision Reference DRN-4842965
22 Jan 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4842965 The complaint Mr S complains Barclays Bank UK PLC unfairly closed his bank accounts. What happened The facts of the complaint are well known to both parties, so I will only provide a summary of the key points. Mr S held a current account and Blue Reward account with Barcla... (3 pages)View decision
