We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
-
Decision Reference DRN-5278474
22 Jan 2025 Southern Pacific Mortgage Limited UpheldMortgagesDRN-5278474 The complaint Mr L complains that Southern Pacific Mortgage Limited (SPML) took payments from him in respect of a mortgage after he had been discharged from bankruptcy, and that it reported missed payments to his credit file. What happened Mr L took out a mortgage with SPML ... (4 pages)View decision -
Decision Reference DRN-5236289
22 Jan 2025 Nationwide Building Society UpheldBanking and PaymentsDRN-5236289 The complaint Mrs E complains that Nationwide Building Society blocked her credit card whilst she was abroad. What happened Mrs E holds a credit card account with Nationwide. In July 2024 Mrs E went on holiday abroad but when she tried to use her credit card to pay for car h... (3 pages)View decision -
Decision Reference DRN-4782574
22 Jan 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4782574 The complaint Ms G has complained about how Bank of Scotland plc trading as Halifax (“Halifax”) handled her chargeback claim. What happened On 20 March 2023, Ms G booked two tickets for return flights scheduled to depart on 9 February 2024. The cost of both tickets was £2,88... (4 pages)View decision -
Decision Reference DRN-5254456
22 Jan 2025 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-5254456 The complaint Mr L complains Clydesdale Bank PLC trading as Virgin Money (Virgin) misplaced a payment dispute form he had sent them to instigate a credit card refund. What happened Mr L says in early July 2024, following a telephone call with Virgin over disputed credit card... (2 pages)View decision -
Decision Reference DRN-5233275
22 Jan 2025 Admiral Insurance (Gibraltar) Limited Not upheldInsuranceDRN-5233275 The complaint Mr P complains about how Admiral Insurance (Gibraltar) Limited handled a claim made on his motor insurance policy. He wants it to pay him his car’s pre-accident value. What happened Mr P’s car was damaged in an incident, and he made a claim to Admiral. But Adm... (3 pages)View decision -
Decision Reference DRN-5243114
22 Jan 2025 2 Plan Wealth Management Limited Not upheldMortgagesDRN-5243114 The complaint This complaint is about a fee Mr F and Mrs M paid to a mortgage broker firm that is part of 2 Plan Wealth Management Limited (2PWML). The fee was paid for arranging a new interest rate product to replace the one that was about to expire on their existing mortga... (3 pages)View decision -
Decision Reference DRN-5278610
22 Jan 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5278610 The complaint Mr B complains that HSBC UK Bank Plc (HSBC) won’t refund money he lost in an investment scam. What happened What Mr B says: Mr B was introduced by a friend to an investment firm (which I will call ‘firm X’) in November 2018. Firm X was an unregulated Forex sche... (5 pages)View decision -
Decision Reference DRN-5278729
22 Jan 2025 National Westminster Bank Plc Not upheldMortgagesDRN-5278729 The complaint Mr O’s complaint is about the administration of his mortgage account which is held with National Westminster Bank Plc (NatWest). Following an Ombudsman’s decision dated 3 May 2024, this final decision is limited to consideration of the following matters. - Na... (3 pages)View decision -
Decision Reference DRN-5227337
22 Jan 2025 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-5227337 The complaint Mr M complains that Liverpool Victoria Insurance Company Limited trading as FLOW (“LV”) unfairly treated his motor insurance policy as void and declined his claim. What happened The subject matter of the insurance, the claim and the complaint is a cabriolet ca... (5 pages)View decision -
Decision Reference DRN-5234367
22 Jan 2025 Compare The Market Limited Not upheldInsuranceDRN-5234367 The complaint Mr H complains that an issue with Compare The Market Limited’s (“CTML”) systems prevented him from taking a motor insurance policy quote he’d received, he paid more for his cover as a result. What happened In January 2024 Mr H obtained a quote from CTML for a c... (3 pages)View decision
