We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381196 results
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Decision Reference DRN-4694575
21 Jan 2025 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4694575 The complaint Ms M complains that Bank of Scotland plc trading as Halifax won’t refund money she lost when she fell victim to an employment scam. Ms M is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well know... (3 pages)View decision -
Decision Reference DRN-4737347
21 Jan 2025 Black Horse Limited UpheldConsumer CreditDRN-4737347 The complaint Mr A has complained about the quality of a car he acquired using finance from Black Horse Limited, trading as Land Rover Financial Services (‘LRFS’). What happened In July 2022, Mr A entered into a finance agreement for a new car. Unfortunately, in January 2023... (2 pages)View decision -
Decision Reference DRN-4624275
21 Jan 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4624275 The complaint Mr V complains that Barclays Bank UK PLC has declined to refund disputed transactions that were made from his account, and for the way it handled his fraud claim. What happened In March 2023, Mr V says his car was broken into, and personal information belonging... (3 pages)View decision -
Decision Reference DRN-4685506
21 Jan 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4685506 The complaint Mrs S has complained about the quality of a car she acquired using finance from Moneybarn No. 1 Limited. What happened In August 2023, Mrs S entered into a finance agreement with Moneybarn, for a used car. At that point, it was over ten years old, and had 104,1... (2 pages)View decision -
Decision Reference DRN-4733494
21 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4733494 The complaint Mr J complains that Revolut Ltd won’t refund several payments he says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of ... (4 pages)View decision -
Decision Reference DRN-4683499
21 Jan 2025 Black Horse Limited UpheldConsumer CreditDRN-4683499 The complaint Mr C has complained about the quality and past history of a car he acquired using finance from Black Horse Limited. At times, Mr C has been represented in bringing his complaint. But, for clarity, I’ll refer to all submissions made on his behalf as having been ... (4 pages)View decision -
Decision Reference DRN-4629320
21 Jan 2025 Tesco Personal Finance Limited Not upheldBanking and PaymentsDRN-4629320 The complaint Mrs C complains Tesco Personal Finance Limited trading as Tesco Bank (‘Tesco’) failed to treat her fairly when she disputed transactions she made towards the purchase of a solar panel system. What happened I’ll summarise the background, which is well known to ... (3 pages)View decision -
Decision Reference DRN-4672364
21 Jan 2025 Santander Consumer (UK) Plc UpheldConsumer CreditDRN-4672364 The complaint Mr M has complained about the quality of a van he acquired on finance from Santander Consumer (UK) Plc. What happened In May 2022, Mr M entered into a finance agreement with Santander, for a used van. In August 2022, a warning light came on, regarding the DPF. ... (2 pages)View decision -
Decision Reference DRN-4696747
21 Jan 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4696747 The complaint Mr W has complained that a car he acquired on finance from Moneybarn No. 1 Limited wasn’t of satisfactory quality. What happened In December 2021, Mr W entered into a finance agreement with Moneybarn for a used car. At this point, the car was six years old and ... (2 pages)View decision -
Decision Reference DRN-4616634
21 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4616634 The complaint Mr A complains that Revolut Ltd (‘Revolut’) won’t refund the money he says was lost as the result of a scam. What happened In 2023, Mr A was looking for part time work online. He found a job on a social media platform and provided his contact details. He was c... (4 pages)View decision
