We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370903 results
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Decision Reference DRN-5001934
11 Sep 2024 J.P. Morgan Europe Limited Not upheldBanking and PaymentsDRN-5001934 The complaint Mr B complains that J.P. Morgan Europe Limited trading as Chase didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr B has an account with Chase that he opened in the course of this investment scam. He has accounts elsewhe... (3 pages)View decision -
Decision Reference DRN-5002079
11 Sep 2024 The Royal Bank of Scotland Plc Not upheldBanking and PaymentsDRN-5002079 The complaint Mr B complains that the Royal Bank of Scotland Plc didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr B has an account with the Royal Bank of Scotland (“RBS”) and has been a customer for a number of years. He has account... (3 pages)View decision -
Decision Reference DRN-4994789
11 Sep 2024 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-4994789 The complaint Mr G complains Moneybarn No 1 Limited trading as Moneybarn didn’t sufficiently check his financial situation before they agreed to lend to him. In bringing his complaint Mr G is represented by a third party. For ease of reading I will only refer to Mr G in my d... (4 pages)View decision -
Decision Reference DRN-4881933
11 Sep 2024 Go Car Credit Limited UpheldConsumer CreditDRN-4881933 The complaint Mr W says Go Car Credit Limited (‘Go Car’), irresponsibly lent to him. He says that due to a lack of affordability and creditworthiness assessments, Go Car failed to establish that the agreement was suitable for him. And this resulted in the relationship being ... (5 pages)View decision -
Decision Reference DRN-4922157
11 Sep 2024 Pepper (UK) Limited Not upheldMortgagesDRN-4922157 The complaint Miss R complains that Pepper (UK) Limited trading as Engage Credit hasn’t treated her fairly when she experienced financial difficulties with her buy to let mortgage. What happened In 2017 Miss R took out a buy to let mortgage with Pepper Money, another lender ... (3 pages)View decision -
Decision Reference DRN-5010069
11 Sep 2024 Evergreen Finance London Limited UpheldConsumer CreditDRN-5010069 The complaint Ms S complains Evergreen Finance London Limited trading as MoneyBoat.co.uk (“MoneyBoat”) gave her loans which were unaffordable for her. What happened Ms S was granted eight loans and a summary of her borrowing can be found below. loan number loan amount agre... (5 pages)View decision -
Decision Reference DRN-4975514
11 Sep 2024 Lantern Debt Recovery Services Ltd Not upheldConsumer CreditDRN-4975514 The complaint Miss R complains that Lantern Debt Recovery Ltd failed to carry out due diligence checks when it purchased a debt in her name from another business. What happened In November 2023 Lantern purchased a credit card debt in Miss R’s name from a business I’ll refer ... (3 pages)View decision -
Decision Reference DRN-4985950
11 Sep 2024 Great Lakes Insurance SE UpheldInsuranceDRN-4985950 The complaint Mr T and Miss W’s complaint is about Great Lakes Insurance SE not settling their travel insurance claim in full. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on the reasons fo... (2 pages)View decision -
Decision Reference DRN-5015100
11 Sep 2024 esure Insurance Limited UpheldInsuranceDRN-5015100 The complaint Mrs M complains about the way esure Insurance Limited trading as Sheilas’ Wheels handled a claim she made under her car insurance policy. What happened Mrs M’s car was stolen so she made a claim under her car insurance policy with esure. Esure accepted the clai... (3 pages)View decision -
Decision Reference DRN-5001785
11 Sep 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-5001785 The complaint Mr Z complains that National Westminster Bank Plc (NatWest) didn’t do enough to protect him when he fell victim to a car scam. What happened In June 2019, Mr Z was looking for a new car after his car had been stolen. He found an advert online which directed him... (5 pages)View decision
