We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
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Decision Reference DRN-4931693
10 Sep 2024 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-4931693 The complaint Mr C complains about the poor customer service that he’s received from National Westminster Bank plc and the incorrect information that it’s provided about his credit card account. What happened Mr C has two credit cards account with NatWest, one ending 6298 an... (3 pages)View decision -
Decision Reference DRN-5014253
10 Sep 2024 Barclays Bank UK PLC UpheldBanking and PaymentsDRN-5014253 The complaint Mr T complains that Barclays Bank UK PLC (“Barclays”) provided him with incorrect information about the categorisation of some transactions on his credit card account. What happened I issued a provisional decision on this complaint last month. In that decision ... (4 pages)View decision -
Decision Reference DRN-4985628
10 Sep 2024 Marsh Finance Limited Not upheldConsumer CreditDRN-4985628 The complaint Miss M complains about the quality of a car supplied to her by Marsh Finance Limited (“MF”). What happened I sent Miss M and MF my provisional findings on this complaint on 12 August 2024. A copy of that decision is attached and forms part of this final decisio... (6 pages)View decision -
Decision Reference DRN-4939978
10 Sep 2024 Legal and General Assurance Society Limited UpheldPensions and AnnuitiesDRN-4939978 The complaint X complains that Legal & General Assurance Society Limited (L&G) delayed the transfer of his pension fund, provided incorrect information and mismanaged his investments. He wants compensation for the losses he says were incurred and the distress and inc... (7 pages)View decision -
Decision Reference DRN-5012087
10 Sep 2024 Lendable Ltd UpheldConsumer CreditDRN-5012087 The complaint Mr S says Lendable Ltd irresponsibly lent to him. What happened On 10 November 2023 Mr S took out a loan for £700 over 12 months. The monthly repayments were £71.82. He says he should not have been given this unaffordable loan based on his credit file. Lendabl... (3 pages)View decision -
Decision Reference DRN-4541558
10 Sep 2024 Creation Consumer Finance Ltd UpheldConsumer CreditDRN-4541558 The complaint Ms B is unhappy that a car supplied to her under a hire purchase agreement with Creation Consumer Finance Ltd (Creation) was of an unsatisfactory quality. She is also unhappy that she was told that a fault with the car had been repaired – she said she wouldn’t ... (3 pages)View decision -
Decision Reference DRN-4973433
10 Sep 2024 Vanquis Bank Limited Not upheldBanking and PaymentsDRN-4973433 The complaint Mr J complains that Vanquis Bank Limited lent irresponsibly when it approved his application for a credit card and later increased the credit limit. What happened Mr J applied for a credit card with Vanquis in March 2017. Vanquis approved the application and ga... (3 pages)View decision -
Decision Reference DRN-4897578
10 Sep 2024 Ald Automotive Limited UpheldConsumer CreditDRN-4897578 The complaint Mr A complains about a charge ALD Automotive Limited, trading as Polestar Leasing (“ALD”), applied for a missing service history when he returned a car at the end of his lease agreement. What happened Mr A entered into a hire agreement with ALD in June 2021; t... (2 pages)View decision -
Decision Reference DRN-4780111
10 Sep 2024 Tesco Personal Finance PLC Not upheldBanking and PaymentsDRN-4780111 The complaint Mrs D complains Tesco Personal Finance PLC trading as Tesco Bank unreasonably blocked the use of her credit card due to disputed arrears. Mrs D also complains about the overall level of service provided. What happened Mrs D holds a credit card with Tesco Bank. ... (4 pages)View decision -
Decision Reference DRN-4963604
10 Sep 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4963604 The complaint Mrs M complains about the service provided by Lloyds Bank PLC (‘Lloyds’) when it stopped a payment she wanted to make online. To put things right Mrs M would like Lloyds to pay her financial redress for the inconvenience. What happened Mrs M tried to complete... (3 pages)View decision
