We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370904 results
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Decision Reference DRN-5012845
10 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5012845 The complaint Ms C complains that Revolut Ltd won’t refund money she lost when she fell victim to a scam. What happened Ms C received a call from fraudsters on 30 August 2023. They said they were from the Supreme Court and were calling about unpaid council tax. Ms C was ask... (7 pages)View decision -
Decision Reference DRN-4927846
10 Sep 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4927846 The complaint Mrs B and Mr B are unhappy that Barclays Bank UK PLC closed their account. What happened Mrs B and Mr B raised a complaint with Barclays when they discovered that Barclays had closed their account without their knowledge or consent. Barclays responded to Mrs B ... (3 pages)View decision -
Decision Reference DRN-4982238
10 Sep 2024 Equifax Limited Not upheldConsumer CreditDRN-4982238 The complaint Mr B complains about incorrect information on his Equifax Limited credit file. What happened Mr B moved to a new property at the start of 2024. Mr B’s explained that Equifax has failed to correctly update his address and that businesses have been recording inc... (2 pages)View decision -
Decision Reference DRN-5013667
10 Sep 2024 Royal & Sun Alliance Insurance Limited UpheldInsuranceDRN-5013667 The complaint Ms W is unhappy that Royal & Sun Alliance Insurance Limited (RSA) withdrew funding for her Legal Expenses Insurance (LEI) claim despite funding it for four years, as it said it wasn’t covered under the terms of the policy. Ms W is represented. For ease my ... (2 pages)View decision -
Decision Reference DRN-4661778
10 Sep 2024 Jamieson Christie Wealth Management Limited Not upheldPensions and AnnuitiesDRN-4661778 The complaint Mr and Mrs H have complained because Jamieson Christie Wealth Management Limited’s advisor didn’t advise Mr H to transfer his defined benefit (“DB”) pension to a personal pension. They’ve also raised concerns over the general level of service they received. Bo... (7 pages)View decision -
Decision Reference DRN-5013024
10 Sep 2024 HSBC UK Bank Plc UpheldMortgagesDRN-5013024 The complaint Mr W complains that HSBC UK Bank plc misled him and treated him unfairly when he asked about and later went ahead with having a new property built on land which was mortgaged to it, and then wanted to sell the original property and split the title. As a result,... (5 pages)View decision -
Decision Reference DRN-4754741
10 Sep 2024 Nationwide Building Society Not upheldMortgagesDRN-4754741 The complaint Mr H and Miss R’s complaint is about their mortgage with Nationwide Building Society. Mr H and Miss R say that, when they were porting (transferring) their mortgage interest rate product onto a new property, they were given incorrect advice about the amount of... (3 pages)View decision -
Decision Reference DRN-5012939
10 Sep 2024 Mitsubishi HC Capital UK Plc UpheldConsumer CreditDRN-5012939 The complaint Mr H’s complaint is, in essence, that Mitsubishi HC Capital UK PLC trading as Novuna Personal Finance (the ‘Lender’) acted unfairly and unreasonably by being party to an unfair credit relationship with him under Section 140A of the Consumer Credit Act 1974 (the... (16 pages)View decision -
Decision Reference DRN-4954793
10 Sep 2024 National Westminster Bank Plc Not upheldMortgagesDRN-4954793 The complaint Mr H and Miss S complained that National Westminster Bank Plc didn’t include a cash figure for how much interest they would be paying when they took out their new mortgage deal, and Miss S said when she tried to complain, she was ignored. What happened Whilst t... (4 pages)View decision -
Decision Reference DRN-4743004
10 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4743004 The complaint Mr P complains that Revolut Ltd hasn’t protected him from losing money to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr P has explained that in October ... (3 pages)View decision
