We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
-
Decision Reference DRN-4962147
29 Aug 2024 Scottish Widows Limited Not upheldPensions and AnnuitiesDRN-4962147 The complaint Mr R complained that Scottish Widows Limited (Scottish Widows) has charged him more than he expected for his pension policy. He would like to be compensated for any financial loss he has suffered as a result. What happened I issued my provisional decision Jun... (5 pages)View decision -
Decision Reference DRN-4716893
29 Aug 2024 Motability Operations Limited UpheldConsumer CreditDRN-4716893 The complaint Mrs W complains that Motability Operations Limited (“Motability”) mis-led her and told her she could purchase a car at the end of a hire agreement. What happened Mrs W acquired a car under a hire agreement with Motability in July 2017. Mrs W had the car adapted... (4 pages)View decision -
Decision Reference DRN-4957138
29 Aug 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4957138 The complaint Miss C complains Revolut Ltd won’t refund the £3,845 she lost as part of a job scam. Miss C is being supported in making her complaint by a representative, but for ease, I’ll refer to Miss C throughout this decision. What happened The details of this complaint ... (4 pages)View decision -
Decision Reference DRN-4793300
29 Aug 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4793300 The complaint A limited company, which I’ll refer to as T, complains that Barclays Bank UK PLC set up a direct debit without authority to pay another company’s bounce back loan (”BBL”) repayments. T is represented by its sole director, who is also the director of the other c... (3 pages)View decision -
Decision Reference DRN-4911257
29 Aug 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4911257 The complaint Mr I complains that Revolut Ltd won’t refund money he lost to a scam. What happened Mr I fell victim to a fake job scam after he was contacted via email by someone offering him a job. They said they’d seen his CV on an online job site and offered him a positio... (10 pages)View decision -
Decision Reference DRN-4877059
29 Aug 2024 First Central Underwriting Limited Not upheldInsuranceDRN-4877059 The complaint Mr S complains about the amount First Central Underwriting Limited offered him for his car when it was written off following an accident. What happened In November 2023 Mr S’s car was damaged in an accident so he made a claim under the insurance policy he held ... (3 pages)View decision -
Decision Reference DRN-4992694
29 Aug 2024 Black Horse Limited UpheldConsumer CreditDRN-4992694 The complaint Miss B is complaining that Black Horse Limited (BHL) shouldn’t have lent to her – she says they were irresponsible in doing so. What happened In May 2021, Miss B took out a hire purchase agreement with BHL to finance the purchase of a static caravan. She paid a... (4 pages)View decision -
Decision Reference DRN-4992444
29 Aug 2024 Mi Vehicle Finance Limited UpheldConsumer CreditDRN-4992444 The complaint Miss M complains about the quality of a car supplied on finance by MI Vehicle Finance Limited (‘MI’). What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects my informal remit. Mi... (7 pages)View decision -
Decision Reference DRN-4962188
29 Aug 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4962188 The complaint Mr and Mrs H have complained that AXA Insurance UK Plc declined a claim they made under their home insurance policy. What I’ve decided – and why I’ve considered all the available evidence and arguments to decide what’s fair and reasonable in the circumstances ... (2 pages)View decision -
Decision Reference DRN-4890027
29 Aug 2024 National Westminster Bank Plc UpheldBanking and PaymentsDRN-4890027 The complaint Mr P has complained that National Westminster Bank Plc (“NatWest”) didn’t act on his instructions to transfer money out of a savings account. He is also unhappy that NatWest didn’t respond to his Data Subject Access Request (“DSAR”). What happened On 7 July 20... (6 pages)View decision
