We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-5111502
17 Feb 2025 Aviva Life & Pensions UK Limited Not upheldPensions and AnnuitiesDRN-5111502 The complaint Mr H has complained, via his representatives, about a transfer of his Aviva Life & Pensions UK Limited personal pension to a London & Colonial (L&C) Qualifying Recognised Overseas Pension Scheme (QROPS) in Gibraltar in June 2014. Mr H’s QROPS was su... (9 pages)View decision -
Decision Reference DRN-5335796
17 Feb 2025 Allium Money Limited UpheldConsumer CreditDRN-5335796 The complaint Mr B has complained about the way Allium Money Limited (“Allium”) responded to claims he’d made in relation to an alleged unfair relationship taking into account section 140A (“s.140A”) of the Consumer Credit Act 1974 (the “CCA”). Mr B has been represented in b... (6 pages)View decision -
Decision Reference DRN-5293208
17 Feb 2025 Leeds Building Society Not upheldInsuranceDRN-5293208 The complaint Miss B complains that Leeds Building Society acted unfairly by passing her personal details to a third party insurer. What happened Miss B had home insurance arranged through Leeds, acting as insurance intermediary. When Leeds changed insurance provider, it sen... (2 pages)View decision -
Decision Reference DRN-5115473
17 Feb 2025 Barclays Bank UK PLC Not upheldConsumer CreditDRN-5115473 The complaint Mr C complains about the information Barclays Bank UK PLC trading as Barclaycard (Barclaycard) sent to the credit reference agencies about his account. What happened In 2019, Mr C ran into financial difficulty and entered a debt management plan (DMP). Barclayc... (2 pages)View decision -
Decision Reference DRN-5153770
17 Feb 2025 BUPA Insurance Limited Not upheldInsuranceDRN-5153770 The complaint Mr C complains about his private medical insurance policy with BUPA Insurance Limited. What happened Mr C has had private medical insurance underwritten by BUPA for many years. The policy renews in December each year. Before renewal in 2023, BUPA told Mr C his... (3 pages)View decision -
Decision Reference DRN-4788649
17 Feb 2025 Nationwide Building Society UpheldBanking and PaymentsDRN-4788649 The complaint Mr S complains Nationwide Building Society (“Nationwide”) refuses to refund him for transactions on his account he says he didn’t authorise. What happened The facts of this complaint are well known to both parties, so I won’t repeat them in detail. In short, Mr... (2 pages)View decision -
Decision Reference DRN-4798414
17 Feb 2025 Danske Bank A/S Not upheldBanking and PaymentsDRN-4798414 The complaint Mr D complains that Danske Bank A/S (“Danske”), have failed to refund money that he lost as part of an investment scam. What happened Mr D came across a company that purported to be an investment firm but was actually a scammer that I will call C. Mr D was pers... (3 pages)View decision -
Decision Reference DRN-5019510
17 Feb 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5019510 The complaint The estate of Mr G complains Nationwide Building Society (“Nationwide”) should refund it for unauthorised transactions from Mr G’s account. This complaint has been brought by a representative on behalf of the executor of the late Mr G’s will. To keep things sim... (2 pages)View decision -
Decision Reference DRN-5336409
17 Feb 2025 Specialist Motor Finance Limited Not upheldConsumer CreditDRN-5336409 The complaint Mr P complains about the quality of a car supplied to him by Specialist Motor Finance Limited (“SMF”) What happened I sent Mr P and SMF my provisional findings on this complaint on 30 January 2025. A copy of that decision is attached and forms part of this fina... (4 pages)View decision -
Decision Reference DRN-5288885
17 Feb 2025 Esure Services Limited UpheldInsuranceDRN-5288885 The complaint Mr T complained that Esure Services Limited trading as Sheila’s Wheel’s didn’t update the motor insurance database (MID) after changing his car. What happened Mr T took out a car insurance policy through Esure in October 2023. Esure also administered the policy... (2 pages)View decision
