We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 381082 results
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Decision Reference DRN-5794187
30 Sep 2025 Specialist Motor Finance Limited UpheldConsumer CreditDRN-5794187 The complaint Mr P has complained that he is unhappy with the quality of a car he acquired in April 2024, using a hire purchase agreement with Specialist Motor Finance Limited (“SMFL”). What happened Mr P acquired a used Vauxhall in April 2024, using a hire purchase agreeme... (4 pages)View decision -
Decision Reference DRN-5507434
30 Sep 2025 Scottish Widows Unit Trust Managers Limited Not upheldInvestmentsDRN-5507434 The complaint Mrs R complains that she doesn’t recognise two historical withdrawals on her investment with Scottish Widows Unit Trust Managers Limited (SW). Mrs R states that she doesn’t recall making the withdrawals or receiving the cheques which then followed. What happen... (4 pages)View decision -
Decision Reference DRN-5646354
30 Sep 2025 AutoMoney Limited Not upheldConsumer CreditDRN-5646354 The complaint Mr C complains about AutoMoney Limited’s (AutoMoney) decision to provide him credit because they failed to conduct proper affordability checks before lending to him. He also says the high interest applied to the loan has caused him to suffer financial distress.... (4 pages)View decision -
Decision Reference DRN-5846510
30 Sep 2025 Rathbones Investment Management Limited Not upheldInvestmentsDRN-5846510 The complaint Mrs B complains that Rathbones Investment Management Limited failed to make her aware of the costs involved when liquidating her investment portfolio. Mrs B would now like Rathbones to refund her dealing charges. Mrs B is represented in the complaint by her hus... (4 pages)View decision -
Decision Reference DRN-5612217
30 Sep 2025 RAYMOND JAMES WEALTH MANAGEMENT LIMITED Not upheldInvestmentsDRN-5612217 The complaint Miss O complains that Raymond James Wealth Management Limited, trading as Charles Stanley Direct (‘CSD’), unfairly closed her investment ISA trading account without her permission. What happened In May 2024, Miss O opened an investment ISA with CSD. Shortly af... (3 pages)View decision -
Decision Reference DRN-5851873
30 Sep 2025 Interactive Brokers (U.K.) Limited Not upheldInvestmentsDRN-5851873 The complaint Mr M complains that Interactive Brokers (UK) Limited (‘IB’) took an unreasonable amount of time to provide him with the tax vouchers for certain foreign investments that he needed for his Swiss tax filing. He also explained that he was unhappy with the customer... (4 pages)View decision -
Decision Reference DRN-5810620
30 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5810620 The complaint Mrs W complains that Revolut Ltd has declined to reimburse a payment made as part of a scam. What happened Mrs W has brought this complaint with a representative, but for ease of reading I’ll refer to Mrs W in relation to points made by her and on her behalf. I... (3 pages)View decision -
Decision Reference DRN-5657836
30 Sep 2025 City Asset Management Plc Not upheldPensions and AnnuitiesDRN-5657836 The complaint Mrs P complaints that City Asset Management Plc (CAM) gave unsuitable advice in 2020 and 2021 for her to transfer her personal pensions into a SIPP to make use of its discretionary portfolio service. In particular, she says that CAM gave poor disclosure of the ... (13 pages)View decision -
Decision Reference DRN-5851867
30 Sep 2025 Cofunds Limited Not upheldInvestmentsDRN-5851867 The complaint The estate of Ms R complains that Cofunds Limited, trading as Aegon, delayed sending a withdrawal payment to their nominated bank account. The estate of Ms R wants a higher level of compensation (£1,000) than the £100 that’s already been offered to settle the c... (4 pages)View decision -
Decision Reference DRN-5761811
30 Sep 2025 esure Insurance Limited Not upheldInsuranceDRN-5761811 The complaint Miss H complains about how esure Insurance Limited handled a motor insurance claim. What happened In February 2025 Miss H’s car was damaged in a collision with a third-party (TP). Her motor insurer, esure, appointed an agent (C) to handle her claim on its beha... (4 pages)View decision
