We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-5310856
17 Feb 2025 N.I.I.B. Group Limited Not upheldConsumer CreditDRN-5310856 Complaint Miss G complains that N.I.I.B. Group Limited (trading as “Northridge Finance”) unfairly entered into a hire-purchase agreement with her. She’s said that the monthly payments to this agreement were unaffordable and better checks would have shown this. Background In... (3 pages)View decision -
Decision Reference DRN-5294908
17 Feb 2025 Moneybarn No. 1 Limited Not upheldConsumer CreditDRN-5294908 Complaint Mr W complains that Moneybarn No.1 Limited (“Moneybarn”) unfairly entered into a conditional sale agreement with him. He’s said that the proper checks weren’t carried out and he was provided with finance that was unaffordable. Background In February 2019, Moneybar... (3 pages)View decision -
Decision Reference DRN-5325131
17 Feb 2025 Oodle Financial Services Limited Not upheldConsumer CreditDRN-5325131 Complaint Mr H complains that Oodle Financial Services Limited (trading as “Oodle” Car Finance) unfairly entered into a hire-purchase agreement with him. He’s said that the finance was unaffordable and this created an unfair lending relationship. Background In January 2018,... (4 pages)View decision -
Decision Reference DRN-5102227
16 Feb 2025 True Potential Wealth Management LLP Not upheldPensions and AnnuitiesDRN-5102227 The complaint Mr L complained about the transfer of a defined-benefit (DB) pension scheme to a type of personal pension. Mr L said True Potential Wealth Management LLP was responsible for giving him “negligent advice” which was provided in 2020. He said this was unsuitable f... (5 pages)View decision -
Decision Reference DRN-4934927
16 Feb 2025 Transport Friendly Society Limited Not upheldInvestmentsDRN-4934927 The complaint Mr A complains that Transport Friendly Society Limited mis-sold him a tax-exempt savings policy. His complaint is twofold: firstly, he says he was misled about the amount of bonus which would be paid upon maturity; and secondly, he says Transport Friendly faile... (4 pages)View decision -
Decision Reference DRN-5161713
16 Feb 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5161713 The complaint Mr J complains that Wise Payments Limited didn’t do enough to protect him from the financial harm caused by a job scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to... (4 pages)View decision -
Decision Reference DRN-5212240
16 Feb 2025 Haven Insurance Company Limited UpheldInsuranceDRN-5212240 The complaint Mr B complains about the way Haven Insurance Company Limited (“Haven”) has dealt with a claim he made under his motor insurance policy, following a collision involving his vehicle. What happened In August 2022, Mr B’s vehicle was involved in a road traffic acci... (4 pages)View decision -
Decision Reference DRN-5293401
16 Feb 2025 Mitsubishi HC Capital UK Plc Not upheldConsumer CreditDRN-5293401 The complaint Mr S complains about charges he was asked to pay when his car was damaged, and it wasn’t possible to return it at the end of a lease he had been financing through an agreement with Mitsubishi HC Capital UK PLC trading as Novuna Vehicle Solutions (Novuna). What ... (2 pages)View decision -
Decision Reference DRN-5334094
15 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5334094 The complaint Miss A has complained that Revolut Ltd (“Revolut”) failed to protect her from falling victim to a scam. What happened I issued my provisional decision (“PD”) in January 2025 explaining why I was minded to uphold Miss A’s complaint. I gave both parties the oppo... (11 pages)View decision -
Decision Reference DRN-5270573
15 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5270573 The complaint Mr L has complained that Revolut Ltd (“Revolut”) failed to protect him from a cryptocurrency- related investment scam. What happened I issued my provisional decision (PD) on this case in December 2024 explaining that I was intending to uphold Mr L’s complaint.... (11 pages)View decision
