We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
-
Decision Reference DRN-5334017
15 Feb 2025 Wise Payments Limited UpheldBanking and PaymentsDRN-5334017 The complaint Miss B has complained that Wise Payments Limited (“Wise”) failed to protect her from falling victim to a job scam, and hasn’t refunded the money she lost in the scam. What happened I issued a provisional decision (“PD”) in January 2025 explaining why I was min... (6 pages)View decision -
Decision Reference DRN-5273847
15 Feb 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5273847 The complaint Miss F complains Nationwide Building Society (NBS) acted irresponsible when they agreed to her opening a credit card account, and subsequent credit limit increases. What happened In November 2022 Miss F applied for a credit card account with NBS. Her applicatio... (3 pages)View decision -
Decision Reference DRN-5225829
14 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5225829 The complaint X complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened X found an advertisement online for a company which pro... (4 pages)View decision -
Decision Reference DRN-5258368
14 Feb 2025 Sainsbury's Bank Plc Not upheldBanking and PaymentsDRN-5258368 The complaint Mr A is unhappy with how Sainsbury’s Bank Plc handled his two chargeback claims. What happened Mr A used his Sainsbury’s Bank’s credit card to make three transactions to two merchants for some high value electrical goods. Mr A made a transaction, for a custom h... (5 pages)View decision -
Decision Reference DRN-5225703
14 Feb 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-5225703 The complaint X complains about Wise Payments Limited. She says that Wise didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened X found an advertisement online for a company wh... (4 pages)View decision -
Decision Reference DRN-5138547
14 Feb 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5138547 The complaint Mrs A complains that Monzo Bank Ltd unfairly registered a marker about her at Cifas, the national fraud database. She wasn’t the marker removed. What happened Background Mrs A had an account with Monzo. On 14 March 2024, a payment of just over £150.00 was made... (4 pages)View decision -
Decision Reference DRN-5225938
14 Feb 2025 Nationwide Building Society Not upheldBanking and PaymentsDRN-5225938 The complaint X complains about Nationwide Building Society. She says that Nationwide didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened X found an advertisement online for ... (3 pages)View decision -
Decision Reference DRN-4897406
14 Feb 2025 IG Trading and Investments Limited UpheldInvestmentsDRN-4897406 The complaint Mr Q complains about incorrect advice he was given in relation to the shares he held with IG Trading and Investments Limited (IG) causing him financial loss. What happened Mr Q purchased shares with IG and contacted them on 16 November 2023 seeking guidance on... (3 pages)View decision -
Decision Reference DRN-5191169
14 Feb 2025 Barclays Bank Plc Not upheldBanking and PaymentsDRN-5191169 The complaint Mrs L is a sole trader. She complains that Barclays Bank Plc (Barclays) wrongly closed her business account. What happened In November 2023, Mrs L and Barclays entered into an agreement (the Agreement) for the provision by Barclays of merchant acquiring serv... (4 pages)View decision -
Decision Reference DRN-5168744
14 Feb 2025 Healthcare Finance Limited UpheldConsumer CreditDRN-5168744 The complaint Mrs W complains about Healthcare Finance Limited’s (HFL) response to her claim brought under section 75 Consumer Credit Act 1974 (s.75) in respect of dental aligner treatment she bought using a fixed sum loan from it. What happened In September 2023 Mrs W bough... (4 pages)View decision
