We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-5287424
14 Feb 2025 Bank of Scotland Plc Not upheldMortgagesDRN-5287424 The complaint Mr M complains that Bank of Scotland plc trading as Halifax made errors regarding the title to his property. He asks that Halifax corrects the title or refunds all mortgage payments. What happened Mr M has owned his property – a first floor flat – since 1996. H... (3 pages)View decision -
Decision Reference DRN-4589334
14 Feb 2025 Wise Payments Limited Not upheldBanking and PaymentsDRN-4589334 The complaint Mr S complains Wise Payments Limited won’t refund him transactions he says he didn’t make. He’d like the funds returned to him. What happened Mr S had an account with Wise. A transaction came out of his account for 580 Euros on 23 May 2023. Mr S sent messages... (4 pages)View decision -
Decision Reference DRN-5331119
14 Feb 2025 The Royal London Mutual Insurance Society Limited Not upheldInsuranceDRN-5331119 The complaint Ms B complains that The Royal London Mutual Insurance Society Limited declined to pay a claim she made under her life and critical illness policy. Ms B’s cover was originally provided by another insurer, but was subsequently transferred to Royal London. What h... (3 pages)View decision -
Decision Reference DRN-5333516
14 Feb 2025 British Gas Insurance Limited UpheldInsuranceDRN-5333516 The complaint Mrs T complains about the service she received from British Gas Insurance Limited under her home emergency insurance policy. She’s also unhappy that it won’t reimburse her after she paid for a third-party engineer to resolve an issue with her central heating. ... (5 pages)View decision -
Decision Reference DRN-5150469
14 Feb 2025 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-5150469 The complaint Mr P complains about Barclays Bank UK PLC. He says that Barclays didn’t do enough to protect him when he fell victim to three separate scams between June and November 2023. This decision deals with the initial scam. What happened Mr P came across an advert f... (4 pages)View decision -
Decision Reference DRN-5034389
14 Feb 2025 Bede Wealth Management Limited UpheldInvestmentsDRN-5034389 The complaint Mr P complains that Bede Wealth Management Limited sold him an unregulated investment when it shouldn’t have done. What happened Mr P entered into an agreement with MS Wealth Capital Limited (MSWC) through which it agreed to pay him a monthly amount, paying £20... (13 pages)View decision -
Decision Reference DRN-5275936
14 Feb 2025 AXA Insurance UK Plc Not upheldInsuranceDRN-5275936 The complaint Miss M complains that AXA Insurance UK Plc (‘AXA’) declined a claim made on her home insurance policy. References to AXA include its agents. What happened In January 2024 Miss M contacted AXA to make a claim as she noticed as displaced tile in her bathroom. ... (3 pages)View decision -
Decision Reference DRN-4692020
14 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4692020 The complaint Mr U complains that Revolut Ltd hasn’t refunded unauthorised payments on his account. What happened In December 2023, Mr U arranged to pay for sponsorship paperwork using his Revolut account. He made one payment towards this, then arranged to meet with the part... (2 pages)View decision -
Decision Reference DRN-5258893
14 Feb 2025 HSBC UK Bank Plc Not upheldBanking and PaymentsDRN-5258893 The complaint Mr S is unhappy that HSBC Bank UK Plc don’t notify him either in advance or after account balance interest has been applied to his credit card. What happened Mr S raised a complaint with HSBC because he was unhappy that HSBC didn’t notify him in advance of appl... (2 pages)View decision -
Decision Reference DRN-5266599
14 Feb 2025 Lloyds Bank General Insurance Limited UpheldInsuranceDRN-5266599 The complaint Mr P has complained about his home insurer, Lloyds Bank General Insurance Limited because he thinks that, when he made a claim for a flood of sewage water, it didn’t handle the claim well and left him living in the property. What happened Mr P’s home was affe... (2 pages)View decision
