We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
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Decision Reference DRN-4915898
14 Feb 2025 MotoNovo Finance Limited Not upheldConsumer CreditDRN-4915898 The complaint Mr K complains about a car acquired through a Hire Purchase agreement with MotoNovo Finance Limited (‘Motonovo’). Mr K had problems with the car from the start and says these defects weren’t properly repaired. What happened Mr K acquired the car in March 2022.... (4 pages)View decision -
Decision Reference DRN-5287952
14 Feb 2025 Barclays Bank UK PLC Not upheldMortgagesDRN-5287952 The complaint Mr L complains about the lack of assistance he got from, and errors made by, Barclays Bank UK PLC when he took out a mortgage. What happened Mr L took out a mortgage with Barclays in July 2023. Barclays recorded the last two digits of his post code incorrectly.... (2 pages)View decision -
Decision Reference DRN-5333361
14 Feb 2025 Ageas Insurance Limited UpheldInsuranceDRN-5333361 The complaint Mr G has complained about the service he received from Ageas Insurance Limited when he had to make a claim under his European breakdown policy. References to Ageas include all its agents in Europe and UK too. What happened Mr G and his partner and two childre... (8 pages)View decision -
Decision Reference DRN-5321562
14 Feb 2025 National Westminster Bank Plc Not upheldBanking and PaymentsDRN-5321562 The complaint Mr H complains that National Westminster Bank Plc failed to recognise that he was spending excessive sums on gambling. And that its gambling block failed to block the payments he was making. And that it didn't offer him adequate support when he told it of ... (3 pages)View decision -
Decision Reference DRN-5321804
14 Feb 2025 Admiral Insurance (Gibraltar) Limited UpheldInsuranceDRN-5321804 The complaint Miss W complains that Admiral Insurance (Gibraltar) Limited declined her claim on her motor insurance policy following the theft of her car. What happened Miss W’s car was stolen and later recovered by the police damaged and with parts removed. But Admiral dec... (4 pages)View decision -
Decision Reference DRN-5093956
14 Feb 2025 HBOS Investment Fund Managers Limited Not upheldInvestmentsDRN-5093956 The complaint The estate of Mrs S complains that when Mrs S’s late husband passed away in 2018, HBOS Investment Fund Managers Limited (HIFML) didn’t give her any advice in relation to what should happen to his stocks and shares Individual Savings Account (ISA) and so the inv... (6 pages)View decision -
Decision Reference DRN-4951614
14 Feb 2025 eToro (UK) Ltd Not upheldInvestmentsDRN-4951614 The complaint Mr T complained eToro (UK) Ltd (‘eToro’) unfairly closed his account and his trading positions because he temporarily moved to a different country. What happened Mr T had a trading account with eToro which he used to trade various financial instruments. When he... (5 pages)View decision -
Decision Reference DRN-5247093
14 Feb 2025 Casualty & General Insurance Company (Europe) Ltd UpheldInsuranceDRN-5247093 The complaint Miss E complains that Casualty & General Insurance Company (Europe) Ltd (“C&G”) treated two separate claims on her pet insurance as the same condition, with one limit, and made deductions from the claim settlement. What happened Miss E made two claims o... (3 pages)View decision -
Decision Reference DRN-4895403
14 Feb 2025 RCI Financial Services Limited UpheldConsumer CreditDRN-4895403 The complaint Mr B complains about a car acquired through a Hire Purchase agreement with RCI Financial Services Limited trading as Mobilize Financial Services (‘RCI’). Mr B has had problems with the car and says these defects would’ve been present when the car was supplied. ... (6 pages)View decision -
Decision Reference DRN-5332641
14 Feb 2025 Financial Administration Services Limited UpheldPensions and AnnuitiesDRN-5332641 The complaint Mr Q complains that Financial Administration Services Limited (“FASL”) has failed to pay him cashback that he believes he was entitled to receive for the transfer of his pension savings to the firm. What happened Mr Q is under the age of 18. So he has been assi... (4 pages)View decision
