We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
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Decision Reference DRN-4872753
30 Jul 2024 Succession Wealth Management Ltd UpheldInvestmentsDRN-4872753 The complaint Mr and Mrs M complain Succession Wealth Management Ltd has failed to provide the level of service they’d come to expect from its predecessor. This led to difficulties when trying to manage their portfolios and navigate the markets during the COVID-19 pandemic. ... (5 pages)View decision -
Decision Reference DRN-4492021
30 Jul 2024 Capital Professional Limited UpheldPensions and AnnuitiesDRN-4492021 The complaint Mr M has complained because he feels he was wrongly sold a personal pension (“the pension”) by a business that Capital Professional Limited (“CPL”) is now responsible for. Mr M is professionally represented but for ease I will just refer to Mr M. What happene... (7 pages)View decision -
Decision Reference DRN-4883088
30 Jul 2024 Liverpool Victoria Insurance Company Limited UpheldInsuranceDRN-4883088 The complaint Mr R complains about the way Liverpool Victoria Insurance Company Limited (LV) handled a claim he made under his motor insurance policy. What happened In October 2023 Mr R was involved in an accident and he made a claim on the motor insurance policy he had with... (3 pages)View decision -
Decision Reference DRN-4853705
30 Jul 2024 Volvo Car UK Limited Not upheldConsumer CreditDRN-4853705 The complaint Mr C is unhappy that a quote he obtained from Volvo Car UK Limited (“VC”) for a hire purchase agreement increased in price after one week. What happened In late December 2023, Mr C enquired with VC about acquiring a new car. VC put together a finance proposal ... (2 pages)View decision -
Decision Reference DRN-4845320
30 Jul 2024 The Prudential Assurance Company Limited UpheldPensions and AnnuitiesDRN-4845320 The complaint Mr R complains that The Prudential Assurance Company Limited failed to pay him pension benefits he was due following a request he made in early 2023. What happened Mr R has been assisted in his dealings with Prudential and in making this complaint, for reasons ... (4 pages)View decision -
Decision Reference DRN-4937703
30 Jul 2024 AXA Insurance UK Plc UpheldInsuranceDRN-4937703 The complaint Ms A complains that AXA Insurance UK Plc has unfairly refused to cover the cost of mould removal following a claim for escape of water under her buildings insurance policy. Where I refer to AXA, this includes the actions of its agents and claims handlers for w... (3 pages)View decision -
Decision Reference DRN-4695325
30 Jul 2024 British Gas Insurance Limited UpheldInsuranceDRN-4695325 The complaint Mr L complains about the settlement offered to him by British Gas Insurance Limited after he made a claim under his Kitchen Appliance insurance policy. He’s also unhappy with British Gas’s handling of his claim. What happened Mr L holds Kitchen Appliance cover... (3 pages)View decision -
Decision Reference DRN-4937556
30 Jul 2024 Wise Payments Limited UpheldBanking and PaymentsDRN-4937556 The complaint Mr V complains Wise Payments Limited didn’t do enough to protect him when he fell victim to a job scam. What happened Mr V has an account with Wise which he says the scammer recommended he open. He also has an account with another business who I’ll refer to as ... (3 pages)View decision -
Decision Reference DRN-4886317
30 Jul 2024 Inter Partner Assistance SA Not upheldInsuranceDRN-4886317 The complaint Mr H is unhappy that Inter Partner Assistance S.A (IPA) declined a claim made under his travel insurance policy. What happened Mr H says he was unwell, and, because of this, he was unable to go to a planned event within the UK in February 2024. He made a clai... (2 pages)View decision -
Decision Reference DRN-4935169
30 Jul 2024 The National Farmers' Union Mutual Insurance Society Limited UpheldInsuranceDRN-4935169 The complaint Mrs H has complained that The National Farmers' Union Mutual Insurance Society Limited (NFU) mis-sold her home insurance policy after it declined a claim for damage to her boundary wall. What happened Mrs H made a claim under her Home Insurance policy, wh... (8 pages)View decision
