We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 370149 results
-
Decision Reference DRN-4905844
29 Jul 2024 Clydesdale Bank Plc Not upheldBanking and PaymentsDRN-4905844 The complaint Mr S complains that Clydesdale Bank Plc trading as Virgin Money (“VM”) gave him incorrect and/or misleading advice about the amount he needed to spend to qualify for a companion voucher. What happened Mr S holds a Virgin Atlantic Reward credit card with VM. The... (3 pages)View decision -
Decision Reference DRN-4931930
29 Jul 2024 Tesco Personal Finance PLC UpheldBanking and PaymentsDRN-4931930 The complaint Mr L complains that Tesco Personal Finance PLC, trading as Tesco Bank, sent him a text addressed to someone else asking for a credit card payment causing him panic and concern about his account. What happened Mr L has had a credit card with Tesco Bank since 201... (2 pages)View decision -
Decision Reference DRN-4575277
29 Jul 2024 Bank of Scotland Plc Not upheldBanking and PaymentsDRN-4575277 The complaint Mrs W complains that Bank of Scotland plc, trading as Halifax, withdrew her overdraft facility. What happened Mrs W had a Halifax current account with a £200 overdraft facility, which she used to rely on regularly. But in late 2023, she complained that the over... (2 pages)View decision -
Decision Reference DRN-4936405
29 Jul 2024 Great Lakes Insurance SE UpheldInsuranceDRN-4936405 The complaint Mr and Mrs M are unhappy with the assistance received under a travel insurance policy underwritten by Great Lakes Insurance SE when Mr M required emergency medical treatment whilst abroad. All reference to Great Lakes includes its agents and medical assistance... (5 pages)View decision -
Decision Reference DRN-4805353
29 Jul 2024 Barclays Bank UK PLC Not upheldBanking and PaymentsDRN-4805353 The complaint Mrs S complains that Barclays Bank UK PLC blocked and then closed her accounts with it. She says too that, when funds were returned to her, there was a shortfall. What happened Mrs S held a number of accounts with Barclays. These included current and savings ac... (2 pages)View decision -
Decision Reference DRN-4485735
29 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4485735 The complaint Mr M complains that Monzo Bank Ltd closed his account. Mr M is also unhappy about the how long it took Monzo to deal with his complaint. What happened The detailed background of this complaint is well known to both parties. So, I’ll only provide a brief overvi... (3 pages)View decision -
Decision Reference DRN-4882569
29 Jul 2024 U K Insurance Limited Not upheldInsuranceDRN-4882569 The complaint Mr B’s complaint is about the handling of a claim under his legal expenses insurance cover with U K Insurance Limited (“UKI”). UKI is the underwriter of this policy, i.e. the insurer. This complaint concerns the actions of the agents it uses to deal with claims... (6 pages)View decision -
Decision Reference DRN-4797504
29 Jul 2024 Liverpool Victoria Financial Services Limited Not upheldInsuranceDRN-4797504 The complaint Mr W, representing the estate of the late Mr C, complains that Liverpool Victoria Financial Services Limited (‘LV’) has failed to pay-out benefits on the death of the late Mr C, and paid out lower than expected death benefits on another policy. What happened In... (4 pages)View decision -
Decision Reference DRN-4518409
29 Jul 2024 Zempler Bank Limited UpheldBanking and PaymentsDRN-4518409 The complaint Miss R, a director of C, complains that Zempler Bank Limited, trading as Cashplus Bank, restricted access to C’s account and withheld C’s funds. This impacted C’s ability to trade. What happened Miss R is the sole director of C. C had an account with Cashplus. ... (3 pages)View decision -
Decision Reference DRN-4936329
29 Jul 2024 Fairmead Insurance Limited UpheldInsuranceDRN-4936329 The complaint Mr T has complained about his holiday home insurer FAIRMEAD INSURANCE LIMITED (Fairmead) regarding a claim he made to it when a water leak occurred. What happened Mr T does not live in the UK. In December 2022 there was a leak at Mr T’s property (from a pipe ... (4 pages)View decision
