We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 360982 results
-
Decision Reference DRN-4602952
16 Mar 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4602952 The complaint Mr N complains about a Nationwide Building Society direct debit error and subsequent threats and victimisation. What happened There are 2 parts to Mr N’s complaint: Part 1 Mr N has a credit card with Business A and a direct debit in place for balance payments to b... (3 pages)View decision -
Decision Reference DRN-4601385
16 Mar 2024 HSBC UK Bank Plc UpheldBanking and PaymentsDRN-4601385 The complaint Mr M complains about HSBC UK Bank Plc’s security checks when he made multiple payments. What happened In late October 2023, Mr M visited an HSBC branch and communicated his intention to make four large payments at the beginning of November to a savings account he ... (3 pages)View decision -
Decision Reference DRN-4687579
16 Mar 2024 Moneybarn No. 1 Limited UpheldConsumer CreditDRN-4687579 The complaint Miss F complains that Moneybarn No.1 Limited trading as Moneybarn acted unfairly in agreeing to a loan which she said was unaffordable for her. Miss F is represented by a third party but for ease of reading I will only refer to Miss F in my decision. What happened... (4 pages)View decision -
Decision Reference DRN-4688144
16 Mar 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4688144 The complaint Mr U complains about the service he received from Santander UK Plc, when he tried to process a transaction and register a complaint. What happened I issued a provisional decision on 29 February 2024, and this is what I said: I’ve considered the relevant informatio... (5 pages)View decision -
Decision Reference DRN-4530592
15 Mar 2024 Specialist Motor Finance Limited Not upheldConsumer CreditDRN-4530592 The complaint Mr W complains about the way in which his account with Specialist Motor Finance Limited (“SMF”) was settled. What happened In December 2004 Mr W entered into a credit agreement with SMF. Mr W failed to maintain the repayments on the account and in accordance with ... (2 pages)View decision -
Decision Reference DRN-4247795
15 Mar 2024 Nationwide Building Society Not upheldBanking and PaymentsDRN-4247795 The complaint Mr G complains that Nationwide Building Society (Nationwide) is refusing to refund him the amount he lost as the result of a scam. Mr G is being represented by a third party. To keep things simple, I will refer to Mr G throughout my decision. What happened The bac... (3 pages)View decision -
Decision Reference DRN-4194806
15 Mar 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4194806 The complaint Mr H is unhappy Monzo Bank Ltd didn’t intervene on payments he sent to a scammer. He says the bank ought to have flagged the transactions as suspicious, and had it intervened the loss would have been prevented. What happened In early 2022 Mr H was introduced to an... (3 pages)View decision -
Decision Reference DRN-4362316
15 Mar 2024 Santander UK Plc Not upheldBanking and PaymentsDRN-4362316 The complaint Mr T complains that Santander UK Plc (Santander) is refusing to refund him the amount he lost as the result of a scam. Mr T is being represented by a third party. To keep things simple, I will refer to Mr T throughout my decision. What happened The background of t... (4 pages)View decision -
Decision Reference DRN-4309730
15 Mar 2024 Lloyds Bank PLC Not upheldBanking and PaymentsDRN-4309730 The complaint Mr G complains about Lloyds Bank PLC. He says that Lloyds didn’t do enough to protect him when he became the victim of a scam and would like Lloyds to refund him the money he lost as a result. What happened Mr G connected with a woman via Tinder and chatted with h... (3 pages)View decision -
Decision Reference DRN-4622298
15 Mar 2024 Financial & Legal Insurance Company Ltd UpheldInsuranceDRN-4622298 The complaint Miss K and Mr S have complained that Financial & Legal Insurance Company Ltd (F&L) unfairly declined a claim under their home emergency insurance policy and caused damage to the property. Any reference to F&L includes its agents who handled the claim. ... (2 pages)View decision
